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IT Support Manager

Closing date
23 May 2022

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Technology & New Media
Contract Type
Full Time
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Job Title: IT Support Manager
Salary: £35,000 - £45,000
Location: St Albans
Hours: Monday to Friday 37.5 hours per week
Contract: Permanent

Due to continued growth and success of our St Albans based client, a new role has been created to manage the growing desktop support team and provide day to day management support to the Head of IT. The role is hands on and varied, covering a spectrum of different skills from hardware and networking to desktop application and online resources.


Previous experience in 1st, 2nd and 3rd line support roles is vital, ideally in a retail environment
Knowledge in retail technologies such as bar coding and warehouse operations
Excellent interpersonal skills and communication skills
Good knowledge of Windows server, Office365 and related services
Experience of various web frameworks such as Wordpress, shopify, Magento etc
Hands on experience of hardware, patch panels, switches and routers
Knowledge of networking, telephony, printing and cloud technologies such as AWS and Azure
Experience in Netsuite ERP desirable
Full clean UK driving license


The successful candidate will take responsibility for the day-to-day system availability of all IT systems across the business. The role will also support the Head of IT, implementing plans and policies to meet the changing demands of a growing business.

Manage the Desktop support analysts, scheduling work and overseeing deliverables, assisting and covering 1st/2nd level support when required.
Providing a point of escalation of incidents as appropriate
Liaise with third party suppliers to ensure quality of service and manage issue resolution.
Oversee product licencing
Maintenance of various web sites ensuring versions of software and plug ins are up to date.
Propose solutions to business challenges where required and work with the Head of IT to implement any necessary enhancements to software and systems.
Ensure the department documentation is maintained and that equipment is recorded, protected and fit for purpose.


24 days holiday + bank holidays
Free parking
Flex Time
Life Assurance
Staff / retail discounts

Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days if you have been shortlisted.

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn
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