IT Service Delivery Manager

Closing date
11 Jun 2022

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Technology & New Media
Contract Type
Full Time
Join a company that is going through an exciting digital transformation, this opportunity forms part of the organic expansion of our IT and Technology team.

Looking to recruit experienced IT Service Delivery Manager to lead, manage and deliver secure and reliant IT Services. Ensure effective 1st and 2nd line support is in place, including application support. Responsible for defining the service transition framework and driving improvements between delivery and Service teams. Drive digital adoption of workplace services, meeting the present and future requirements of the business and end users. Actively work at reducing all IT risks within the remit of the IT directorate in line updating RIP's, KRI's and mitigation controls. Deputise for Head of IT Services where required.

Establishing, managing, and delivering effective and compliant end to end IT Service Management processes, meeting the needs of the business, and aligned to the overall IT Strategy
Manage and develop the performance and potential of the 1st & 2nd line support teams including business application support
Act as Major Incident Manager (MIM) for IT to coordinate the effective response and resolutions to critical and high priority incidents, including departmental BCP/DR plans
Leading, managing, and delivering Digital Adoption services, enabling the optimisation of technologies throughout the business, aligned to the Digital 1st agenda and the overall IT Strategy
Responsible for defining the service transition framework and driving improvements in the hand over from delivery into BAUWho are we looking for?

This is a great opportunity for an ambitious individual, keen to join a business going through significant transformation. The ideal candidate will have:

ITIL Foundation & Very strong ITIL Service Strategy, Operations & CSI process knowledge and experience
Change, Release & Major Incident Management
Experience of managing IT services (Service/Support Teams) in a complex IT environment
Experience in transitioning large scale projects covering multiple internal teams and vendors, from development into support
Managing of Third-party supplier relationships on/offshore
Sound knowledge of project management methodologies
Excellent stakeholder and business partnering skills
Excellent communication and engagement skills
Is delivery, attention to detail and customer focussed
Ability to deliver in a fast-paced and regulated environment
Is self-motivated and able to work as part of a wider team
Good working knowledge of financial standards and guidelines - e.g. FCA, TCF
Experience of working within the retail, financial services sector
Experience of working and delivering in a regulated environment

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