Desktop Support Manager
City & County Healthcare Group is a family of care companies delivering domiciliary care, extra care, complex care and live-in care services across the UK. As an industry leader, we're bound by a common set of values and principles in providing flexible, community-based care support of the highest standard that actively promotes the independence, dignity and choice for our clients and customers while promoting staff support and development.
We are currently looking for a passionate and dedicated Desktop Support Manager to join our IT Services Team in Altrinchamon a full-time basis.
The Desktop Support Manager role will lead a team of engineers to coordinate and provide the support and maintenance within the organisation's desktop, laptop, mobile and thin client computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC, laptop, mobile and computer related hardware/equipment to ensure optimal computing performance. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance for 2nd line service desk issues for MDM or deployment related issue . The role has asset management responsibilities for maintaining accurate tracking of IT assets within the business, as well as effectively controlling stock and wastage.
Duties & Responsibilities
Including, but not limited to:
Line management of the Desktop support Team.
Management of MDM platforms.
Manage Desktop services queue and motivate and support team to keep tickets to manageable level.
Raising purchase orders, ordering of IT equipment and stock management
Provide maintenance ad-hoc or on a schedule for all required hardware/equipment.
Use defined processes and procedures for maintaining and improving asset management
Work with Service Desk, Infrastructure and Business transformation teams on relevant deployments and projects to implement new hardware and software into the desktop services environment as needed
Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed when Service Desk support have been unsuccessful
A minimum 4 years experience in desktops services or similar.
Proven management experience.
The ability to run an efficient Desktop/Laptop/Mobile estate.
Strong customer-service orientation.
Must have SCCM experience.
Self-motivated and directed, with the ability to effectively prioritise and execute tasks in a high-pressure environment
Lead and support the desktop services team.
Ability to conduct research into PC issues and products as required
Effective interpersonal skills and relationship-building skills
Strong written and oral communication skills
Ability to present ideas in user-friendly language
This is a full time permanent position in Altrincham with a fantastic company that encourages staff to reach their full potential. Continuous training and support will be provided, and you will have a fantastic Senior Management Team to work alongside to grow the business and support your own career development.
City and County Healthcare Group is an equal opportunities employer