Client Relationship Manager

Position: Client Relationship Manager

Salary: £30k to £35k

Full Time - 37.5 hours per week

Location: Hybrid based in the office and at home

CDS Global is the leading provider of end-to-end business process outsourcing. With more than 45 years of expertise, we manage 200 million consumers for more than 1,000 magazine brands across the globe. CDS Global is based in the US and UK and we are known for the great care we take with clients, consumers and employees alike. Part of the Hearst Corporation, based in Market Harborough, Leicestershire, we offer employees a lively, supportive and friendly workplace. This is a great location situated on the edge of the town on the main road to Northampton and Leicester with easy and quick train line access to London.

We are looking for an experienced Client Relationship Manager to join our growing team, a focused and results driven individual able to build and maintain client relationships as well as help to develop the team and processes.

Key Skills/Attributes

Client Service and pro-active Client relationship management experience

Reporting, marketing suggestions, promotion of services and products to our clients

Stakeholder management and relationship building

Decision making and deadline driven

Ability to read and understand management reporting tools with experience in analytics

Influencing and persuasion skills

Microsoft packages, particularly Excel

Planning and organisation skills

High standard of communication skills with the ability to communicate with confidence at multiple levels within an organisation

Proactively analyse data to answer key questions from stakeholders

Have problem solving skills using logic as well as intuition to make sense of a situation or issue and come up with an intelligent solution

Desirable

Management of key e-commerce and customer experience projects, including affiliate marketing, conversion funnel and tags

Digital product knowledge and fit into e-commerce solutions/CRM

Ability to identify and implement internal service improvements

You will also enjoy a broad range of benefits including a competitive salary with holidays, pension, birthdays off, retailer discounts and many others in addition to having fun with great company social activities.

If you think that you have the required skills for the role and would like to join a fast paced, exciting business apply today