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Interim Centre Manager Head & Neck and Ophthalmology

Coyles NMNC
Closing date
23 May 2022

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Contract Type
Full Time
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Accountable to the Divisional Director of Operations [DDO] /Assistant Chief Operating Officer the post holder has the responsibility for the business and performance management of the Head & Neck and Ophthalmology Centre. Ensuring that performance targets and strategic objectives are met, including managing capacity and demand in order to achieve targets. Developing a strategic approach to service improvement and best clinical pathways the post holder will support process redesign and produce business plans/business cases to support development within the centre.
The post holder will be accountable for the delivery of all services of the Head & Neck and Ophthalmology Centre.

The post holder will work with other centres and value stream leads as required to deliver the Trust's overall strategic objectives, ensuring that the patient experience is a key priority.


• Significant experience of working at a senior management or professional level (equivalent to Postgraduate Diploma) in the acute sector

• Significant experience of managing teams

• Experience of business strategy and planning

• Experience of implementing service improvement including complex change management programmes

• Experience of managing non-clinical risk

• Evidence of effective management of a complex and diverse workforce

• Evidence of successful management of significant budget

• Track record of achieving service targets

• Strong leadership skills

• Excellent negotiating skills

• Understanding of NHS business and financial regimes

• Excellent numeracy and IT skills

• Ability to design and develop complex information systems to enable effective decision-making within the Centre.

• Advanced decision-making skills

• Ability to manage teams to deliver objectives and targets

• Ability to manage significant risk

• Ability to manage a complex budget

• Ability to manage complex change projects

• Ability to analyse complex and sometimes conflicting information in order to resolve issues

• Knowledge of quality improvement tools and methodology
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