2nd Line IT Support / IT Field Engineer

Employer
Big Red Recruitment
Location
UK
Salary
Competitive
Closing date
11 Jun 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
Fed up with the normal IT Support calls? Want to get more into project work? Want to be an IT Field Support Engineer where no two days are the same and you can work on crucial IT projects for an enterprise scale organisation?You will be the key point of contact responsible for the support and project delivery of IT to end users of numerous sites in the region. Most of the support will be performed remotely, although there will be travel to other sites as required - It is essential you have a valid driving license. A company car is part of the benefits package.In the role you will engage with wider business, taking ownership of IT incident management and escalations, IT service delivery and IT project delivery. Projects are varied including new site set ups, installations, moves and changes for hardware, software, networks, and telephony. The environment is largely Microsoft based, so you will support Office, Outlook, MS Project, as well as several business applications.The role is extremely varied and will include providing technical assistance and support to IT Project Managers and IT Service Delivery managers as required. As part of the position training will be provided when appropriate, long term there is good opportunity for a dynamic candidate to see progression both within this department and across the IT department as a whole. The ideal candidate will have the following skills/experience:·At least 12 month's experience of 2nd line desktop support·Excellent user/customer engagement skills·Previous project and project co-ordination experience·Experience of supporting Microsoft package·Knowledge of LAN/WAN and Active Directory ·The ability to work well under pressure to strict deadlines·ITIL awareness·Hold a full UK driving licenseYou will be part of a busy and growing IT department who are growing their IT service delivery capability. This will give you the opportunity to build and grow both your stakeholder management and service delivery experience.If you feel you have the skills required, please apply as soon as possible as we have interview slots booked with our client!

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