IT Technician

Arla Foods Limited
Closing date
11 Jun 2022

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Technology & New Media
Contract Type
Full Time
IT Technician

Monday - Friday (1 in 4 weeks on call)
Full time, permanent role

Do you want to boost your career in a dynamic and global FMCG company? We are currently looking to recruit an IT support Technician to join us at our scenic site in Oswestry. In this exciting role you will support local end-users with a high variety of IT-related issues and problems.

You are part of a dynamic, international "One Global Onsite Support"-team, in which you are not only supporting users at your site, but also at other national / international sites.

What this exciting role entails:

* Your department is 1st & 2nd line support for local IT infrastructure & clients

* Proactive customeroriented actions on all incoming requests in regards to installation, maintenance of end-user-devices, videoconference-systems and user-management.

* Support in a Win10environment including installation of ARLA-approved software, support of mobile devices to ensure compliance and function of digital company-applications.

* Support of specialized devices for our production areas, such as RF guns ,Fork Truck PC's and ruggedized tablets.

* Selfleading analysis of hardware and software issues in close cooperation with our Arla Service Desk (Shared Service Centre) and other IT departments internally and externally.

* Introduction to new employees in our Arla infrastructure and work / support-processes within our IT environment.

* Creation of knowledge base articles in our shared knowledge base to ensure documentation of lessonslearned and provide help on future solution processes.

* Participation on global infrastructure projects that reach from installation of higher number of devices up to topics effecting whole sites.

* Regular site visits across the UK where enduser support is needed locally.

* Stock management (ordering/recovery/reutilization)

* Cooperation with various service delivery teams within Arla

* Participation in various groups within the Onsite community within Arla for knowledge sharing.

What experience we are looking for:

* Microsoft Windows 10 knowledge including Office 365, MS teams and Microsoft SCCM

* Experience in supporting laptops/desktops

* Knowledge of Active Directory/Azure

* Experience working with Service Now

* Experience in supporting LAN/WAN Infrastructure

* Experience with IOS/Android devices

* Familiar with MS Intune device management

* VMware ESXi experience

* Palo Alto firewall knowledge

* Experience with AV/Conference equipment

* Problem solving experience

* Experience in Warehouse/Food production IT environments (desired)

* Full clean UK driving license

Skills we are looking for:

* The ability to think logically and have great problem solving skills

* You will have a strong customer focus with excellent listening skills

* You will be a great team player but also be able to work individually

* You will be able to prioritise and have a flexible approach to your daily workload

We have a purpose for Good

At Arla, we strive to unlock the highest potential in each other while working together to create a sustainable future of dairy. We call it Stronger People Stronger Planet and it is deeply anchored in our organisation and founded on our commitment to respecting human rights, increasing access to healthy dairy nutrition, inspiring good food habits, and improving the environment for future generations. In order to succeed we need to hire people with a sustainable mindset. Could this be you?

It has come to our attention that there are a number of fraudulent emails and fake recruitment campaigns on the internet from people purporting to work for Arla Foods

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