Technical Support/Trainer (Surrey)
Exciting opportunity for a technically minded individual to join a market leading special purpose machine organisation to train and support the UK Service team on all technical products and Deliver technical training courses to customers when requested.
Technical Support/Trainer Responsibilities:
The support will range from telephone support to detailed on-site investigation and repair and it is necessary to be ready to deliver this support at any appropriate location and at short notice.
To develop and deliver technical training on specific products, ensuring that the quality, content and method is common across all courses provided by the organisation.
Deliver technical training courses to customers when requested.
Enhance the level of customer service provided by the whole Customer Service team through the use of effective advice, training and support, primarily relating to technical issues.
In all cases to act as a company ambassador
Technical Support/Trainer Qualifications/Experience:
Excellent telephone manner
Good communicator at all levels
Multitask, with minimal supervision, be self-motivated and able to work under pressure
High level of IT Skills in Microsoft and other applications
Proven track record of technical competence to understand the products
Has delivered classroom style training
Experienced in customer facing role, either as a mobile technician or other
Must be able to prove to understand CAN Bus wiring diagrams and systems with the ability to diagnose faults
Relevant accredited vehicle technology technical qualifications, Btec, City & Guilds, NVQ or equivalent
Attended customer care courses
Specific qualifications in hydraulics (Desirable)
Specific qualifications in electrics (Desirable)
HGV Category C driving licence (Desirable)
HGV Driver CPC qualification (Desirable)