Appoint Consulting Recruitment Specialists
Closing date
11 Jun 2022

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Technology & New Media
Contract Type
Full Time
Our client is a fast-growing ambitious business with award-winning investment in its staff, customers, and products based in Grimsby. Our client is transforming the way their service department operates and therefore needs a Service Office Administrator to manage office workflows, support the Office Managers and colleagues, and serve as the first point of contact between the company and their customers. An excellent opportunity has therefore arisen for an Administrator to join their Grimsby team.

You will be responsible for several functions in the service department with a responsibility to assist other team members in delivering a seamless service operation to their customers.

Responsibility and accountability

Managing case tacking statues within agreed timeframes

Deliver a consistent customer focused service

Maintaining the service desk

Ensure parts and quotations are followed through case tracking procedure

Maintaining customer relationships and improving response and delivery times

Updating service software correctly to improve overall efficiency

Resolving any service problems and customer complaints

Update Service manager weekly on all current case status as assigned to you

Contacting customer to review/renew maintenance of contracts

Day to day management of the case tracking as part of a team

Collaborate closely with key internal stakeholders across the business to gain an understanding of their needs to improve the service and products provided

Be part of a positive approach with colleagues building a collaborative framework

Ensure the total number of service desk cases are within company agreed timelines

Ensure the Service Desk is driven to achieve and succeed SLAs and OLAs

Ensure all data is complete and accurate for customers, assets, parts, and works performed

Ensure scheduling of work for the engineers with the Engineer Manager

Be always engaging and collaborative, assisting colleagues where necessary

Create a culture that strives for continual improvement at all levels, being commercially aware and using performance leadership techniques that deliver the very best service

You'll be accountable for informing and executing the service team in-line with key performance metrics to enable revenues to be met

Promote and upsell all areas of the clients company from service to chemicals

Skills and Experience:

Task orientated - Able to deal with problems, inappropriate time frames

You will have high standards, challenging inadequate case outcomes thereby making a real difference

Knowledge of MRP/ERP systems

Strong, prioritization skills with the ability to manage caseloads quickly

Ability to work independently and as part of a team, using own initiative.

Excellent time management skills with the ability to deliver to deadlines.

Ability to work under pressure, be purposeful with an initiative-taking approach

Ability to work with little or no supervision

Strong attention to detail

Excellent organizational and prioritization skills

Maintaining the 3 P'S at all times professionalism, patience, and a "people-first" attitude.

Behavioral Requirements:

Adaptive learner

Organized, commercially astute, and with strong business acumen, target and goal orientated.

An openness to feedback and confidence working with others.

Strong work ethic, an ambitious person with a positive 'can-do attitude.

Good verbal communication skills

Curious, Confident, driven, and professional, a true collaborator

Customer-Centric with strong customer service ethics

Excellent communication skills both telephonic and verbal.

One who wants to be effective, Responsible; Professional; Supportive; Initiative-taker; Friendly personality; Willing and interested to learn new things, Trustworthy; Adaptable

Above all, always maintain a positive and friendly company image. You will be the first line of customer contact. First impressions count, be the best you can be at all times

Reporting to: Head Service Department

Benefits: Pension, 20 days annual holidays plus Bank Holidays.

Appoint Consulting is a Recruitment Business having sought agreement from their clients to find candidates for these roles, in accordance with the Employment Agencies and Employment Business Regulations Act 2003

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