First Line IT support
- Employer
- D&R Recruitment
- Location
- UK
- Salary
- Competitive
- Closing date
- 11 Jun 2022
First Line IT Support
Up to £26k + Bonuses + Benefits
Location: Cheadle
Key Responsibilities within this IT support role:
* Logging all issues within the agreed work management system, keeping customers informed at regular intervals with progress
* Assigning all tickets which are logged into the work management system via email, escalating to the appropriate support teams where required
* Resolving incidents on a First Time Fix basis wherever possible, and when not possible, escalate to 2nd or 3rd line technicians or to an appropriate third party
* Proactively manage and prioritise work queue, delivering consistently to agreed SLAs and quality levels
* Provide remote support to colleagues for all IT issues & when needed undertaking desk side visits to colleagues at all levels as needed to resolve issues
* Ensure regular security and upgrades are applied to desktops and laptops to ensure they are kept up to date
* Completing internal desk moves & deploying new desktops
* Identifying opportunities for process improvement or change within the Service Desk
* Ensuring that the Configuration Management Database is kept up to date
* Creating and maintaining knowledge base articles to enable consistency and learning within the IT Service Desk
* Setting up new users, movers and completing leaver requests in accordance with HR requirements
Qualities and Skills needed for this IT support role:
* Experience in a 1st line or IT Helpdesk role
* Good problem-solving skills
* Knowledge of Microsoft Windows 7 & 10
* Knowledge of Microsoft Active Directory
* Experience of Laptop & Mobile Configuration
* Knowledge of Microsoft Office suite
Desirable Experience
* Experience of working in a regulated business
* An understanding of ITIL Service Management approaches would be beneficial
Benefits included for this IT support role:
* 25 days holiday which can be flexed up/down
* Private medical care insurance
* Ride to work scheme
* Free Gym access and local bar/restaurant discounts
* Health cash plan
* Birthdays Off!
* Gain a strong career path within financial services
If you think you have what it takes to become a 1st Line IT support, then please apply for this ad
Up to £26k + Bonuses + Benefits
Location: Cheadle
Key Responsibilities within this IT support role:
* Logging all issues within the agreed work management system, keeping customers informed at regular intervals with progress
* Assigning all tickets which are logged into the work management system via email, escalating to the appropriate support teams where required
* Resolving incidents on a First Time Fix basis wherever possible, and when not possible, escalate to 2nd or 3rd line technicians or to an appropriate third party
* Proactively manage and prioritise work queue, delivering consistently to agreed SLAs and quality levels
* Provide remote support to colleagues for all IT issues & when needed undertaking desk side visits to colleagues at all levels as needed to resolve issues
* Ensure regular security and upgrades are applied to desktops and laptops to ensure they are kept up to date
* Completing internal desk moves & deploying new desktops
* Identifying opportunities for process improvement or change within the Service Desk
* Ensuring that the Configuration Management Database is kept up to date
* Creating and maintaining knowledge base articles to enable consistency and learning within the IT Service Desk
* Setting up new users, movers and completing leaver requests in accordance with HR requirements
Qualities and Skills needed for this IT support role:
* Experience in a 1st line or IT Helpdesk role
* Good problem-solving skills
* Knowledge of Microsoft Windows 7 & 10
* Knowledge of Microsoft Active Directory
* Experience of Laptop & Mobile Configuration
* Knowledge of Microsoft Office suite
Desirable Experience
* Experience of working in a regulated business
* An understanding of ITIL Service Management approaches would be beneficial
Benefits included for this IT support role:
* 25 days holiday which can be flexed up/down
* Private medical care insurance
* Ride to work scheme
* Free Gym access and local bar/restaurant discounts
* Health cash plan
* Birthdays Off!
* Gain a strong career path within financial services
If you think you have what it takes to become a 1st Line IT support, then please apply for this ad
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