First Line IT support

D&R Recruitment
Closing date
11 Jun 2022
First Line IT Support

Up to £26k + Bonuses + Benefits

Location: Cheadle

Key Responsibilities within this IT support role:

* Logging all issues within the agreed work management system, keeping customers informed at regular intervals with progress

* Assigning all tickets which are logged into the work management system via email, escalating to the appropriate support teams where required

* Resolving incidents on a First Time Fix basis wherever possible, and when not possible, escalate to 2nd or 3rd line technicians or to an appropriate third party

* Proactively manage and prioritise work queue, delivering consistently to agreed SLAs and quality levels

* Provide remote support to colleagues for all IT issues & when needed undertaking desk side visits to colleagues at all levels as needed to resolve issues

* Ensure regular security and upgrades are applied to desktops and laptops to ensure they are kept up to date

* Completing internal desk moves & deploying new desktops

* Identifying opportunities for process improvement or change within the Service Desk

* Ensuring that the Configuration Management Database is kept up to date

* Creating and maintaining knowledge base articles to enable consistency and learning within the IT Service Desk

* Setting up new users, movers and completing leaver requests in accordance with HR requirements

Qualities and Skills needed for this IT support role:

* Experience in a 1st line or IT Helpdesk role

* Good problem-solving skills

* Knowledge of Microsoft Windows 7 & 10

* Knowledge of Microsoft Active Directory

* Experience of Laptop & Mobile Configuration

* Knowledge of Microsoft Office suite

Desirable Experience

* Experience of working in a regulated business

* An understanding of ITIL Service Management approaches would be beneficial

Benefits included for this IT support role:

* 25 days holiday which can be flexed up/down

* Private medical care insurance

* Ride to work scheme

* Free Gym access and local bar/restaurant discounts

* Health cash plan

* Birthdays Off!

* Gain a strong career path within financial services

If you think you have what it takes to become a 1st Line IT support, then please apply for this ad

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