Data Centre Infrastructure Technician

MW Recruitment
Closing date
11 Jun 2022

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Technology & New Media
Contract Type
Full Time
My client is a large corporation with offices in Slough, Berkshire. They are looking for a strong Data Centre Infrastructure Technician for a 6 month contract in Slough paying £320pd, Shift pattern.

Overall purpose of role

The Datacentre Operations Technicians (DCOPS) role is to provide operational support for the Datacentre during a 24x7x365 schedule. The DCOPS tech will be responsible for addressing faults, incidents, and change requests which are reported to the DCOPS team via the ticket management system within designated SLA's. Installs, Moves, and Changes will be implemented by the DCOPS tech based on work orders submitted to the IMAC team. The DCOPS tech also handles IT related shipments including recording and ensuring that all access requests are compliant with policy.

Key Accountabilities

IMAC/Break-Fix activities

* Racking and un-racking of devices according to IMAC plan/schedule

* Connection of power cords from to devices to power outlets

* Ensuring IMAC processes are followed according to procedure

* Diagnose and troubleshoot hardware issues with servers and other devices

Incident/Change activities

* Immediate reaction and rectification of faults

* Escalation to line management if fault cannot be rectified within SLAs

* Documentation and reporting of all faults

* Maintain dialogue with all interested parties during faults and changes (written and verbal)

* Manage and maintain all problem records through to rectification/close

* Report and manage any environmental problems to Service Operations and CRES team

* Record all deliveries and collections at the site

* Review and authorise datacentre related changes to assess impact on infrastructure

* Review and respond to requests for access to the site ensuring centre security policy is strictly adhered to

* Review and implement to changes requiring onsite activities, and ensure that change details are strictly adhered to

Media Handling

* Loading and unloading of backup media from backup systems

* Sending and recalling media from offsite storage

* Manage blank media storage and stock control

Team Working

Flexibility between the Team is paramount to ensure that the correct level of coverage is sustained at all times

* Liaise with in-house support groups for Barclays

* Liaise with other onsite teams such as Security and ISS

* Work with IMAC teams to ensure all planned activity is coordinated correctly

* Maintain close working relationships with all Technical Teams at the Centre to ensure knowledge levels are sustained

Essential Skills/Basic Qualifications:

* Excellent communication skills

* Knowledge of numerous hardware platforms, IT Infrastructure and interdependencies, such as Storage and SAN elements, Unix and Wintel computing platforms, Networking platforms, emerging technologies from both a distributed systems and Data Centre infrastructure level

* Experience troubleshooting and repairing hardware issues at the server level

* Understanding of change and/or incident management in a similar support function (has experience of supporting software tools

Desirable skills/Preferred Qualifications:

* ITIL Foundation or better

* Comptia Server+ qualification

* Any other relevant certification.

* 24 x 7 shift working experience

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