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Systems Implementation Engineer

Closing date
23 May 2022

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Technology & New Media
Contract Type
Full Time
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Systems Implementation Engineer
Location: Basingstoke, UK
Job ID : 10155
The Systems Implementation Engineer provides technical support in the development and implementation of customer applications and company products, conducts on-site installations, enhancements, maintenance and support for new and existing systems.
The qualified candidate will implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals, diagnoses, troubleshoots and repairs technical problems.
The applicant will be responsible for ensuring deployment of systems using release packages from DevOps and solutions provided by third parties, making sure test teams and customers can complete their end-to-end testing successfully.
if this sounds like you we we want to hear from you !
Who are we?
HID Global powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely.
We are a high-tech software company headquartered in Austin, TX, with over 4,000 worldwide employees.
The Citizen Identity Solutions (CID) Business Area focuses on delivering complex, scalable and future proof government ID programs , empowering local government and partners within the citizen identity market,securing major customers in the industry.
CID support more than 60% of the worlds government ID programs, including ID card programs, Issuance solutions deployed and system integration projects.
As our Systems Implementation Engineer , you'll support HID's success by:
* Leading the integration and deployment of systems (including configuration of high availability and backups etc) in test, and live environments, both for internal use and on-premiss at customer sites.
Cover a wide range of skills supporting the implementation of solutions at customer sites.
Supporting test activities as required.
As a subject matter expert on solutions deployed, perform occasional Tier2 support.
What we will love about your background:
Ability to effectively communicate in the English language, both verbally and in writing.
Ability to read and interpret technical journals, specifications, international technical standards, etc.
Proficient in Microsoft Office applications, such as Word, Excel, PowerPoint, etc.
Knowledge of Microsoft server, and/or Linux operating systems e.g. RHEL/OpenShift.
Set up and administration of servers, pcs, networks and firewalls.
Understanding of network topologies and common network protocols and services.
Willingness to learn about new technologies on the job such as Hardware Security Modules, Documnt signers, and Public Key Infrastructure.
To demonstrate strong customer facing skills and ability to gain in-depth product knowledge.
Hard-working, goal oriented and with a high level of energy and enthusiasm; able to operate efficiently, effectively and professionally within a fast paced, dynamic and results driven business environment.
Effective at determining a course of action, breaking it down into smaller steps and planning accordingly. Able to plan and forecast based on business priorities.
Ability to listen and understand information and to interpret stakeholder and customer needs.
Excellent problem solving and critical thinking skills with the ability to analyse complex situations.
Responsible and accountable for own decision making.
Understands the benefit of documentation, a knowledge sharing champion.
Understands the benefit of version control and change control (ITIL - Release Control and Validation).
Able to self organise workload to ensure products are delivered in line with agreed schedules.
Able to change direction with ease to overcome and to adapt to changing priorities and problems as they arise.
Identifies changes to software and hardware solutions, and associated business processes to deliver measurable improvements.
Able to work as effective member of small team and work effectively on own.
Education and/or Experience
* Educated to degree level in software engineering or computer science, or have equivalent experience
* Knowledge of VM technologies;
* Knowledge of security best practices and tools;
* Experience creating build configurations and pipelines (Octopus Deploy, VSTS/Azure DevOps, Node.js, NuGet, MSBuild, Nexus, Dotnet Core);
* Experience administering version control systems such as VSTS / Git;
* Experience of Windows & Linux containers and orchestration platforms (Docker, Kubernetes) · NodeJS, Angular, React;
* Strong scripting skills (PowerShell, Python, Ruby);
* Experience of using provisioning tools and scripting libraries (Terraform, Vagrant, PowerCLI, Azure CLI);
* Experience of using configuration management tools (PowerShell DSC, Ansible etc.);
* MS Test or other unit testing frameworks, mocking framework;
* ELK stack reporting systems, Graphana/InfluxDB or similar;
* Experience of cloud technologies.
Why apply?
* Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
* Innovation: You embrace challenges and want to drive ambitious change.
* Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly.
HID Global is an Equal Opportunity/Affirmative Action Employer - Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation
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