Legal Assistant - Private Client

Royds Withy King
Closing date
11 Jun 2022
The Vacancy
To provide an efficient and effective administrative support to the team in which you work, enabling the team/department to function effectively and achieve its objectives. To ensure that work done by the team/ department complies with internal quality standards and external requirements.
Key Responsibilities
Personalised Client Service
Manage an administrative workload under the guidance of fee earners
Provide administrative support to fee earners including file-opening, telephone/Teams management, document production (incl. audio-typing, managing voice recognition procedures and outsourcing providers), filing/ archiving, photocopying, scanning, digital post, email management, diary management, effective use of our strongroom database, online portal management and dealing with post
Draft documents and bills, under supervision, using appropriate precedents and templates to accurately reflect fee earner instructions
Undertake basic legal processes, under supervision, such as assisting to process cases through portals, obtaining relevant documentation, arranging case meetings, arranging funding, liaising with the court, liaising with HMRC, completing relevant forms and processing monies.
Correspond with clients as required through telephone, email, letter and face to face
Providing excellent client service at all times and adhere to the firms Client Experience (CX) principles
Learn firm policies and business processes, ensuring compliance particularly with regards to confidentiality, security data protection and file retention and destruction requirements
Ensure adherence to all affiliations and standards connected to the department (HMCTS, HMRC, Land Registry etc.)
Check to ensure all work complies with risk management policies and procedures, in particular concerning file opening processes and anti-money laundering.
Audit files with the department to ensure files comply with risk management policies and procedures
Deal with new enquiries for the department
Deal with appointment bookings
Sustainable Growth
* Provide administrative support for business development and marketing activities including booking facilities and refreshments, booking
* specialist, preparing presentation materials and associated marketing documentation
* Update the CRM system to input data and manage the client information through the system including adding contact details, referrals
* and new clients. Act as a super user for the system
* Support fee-earners by acting as a point of contact for 3rd parties (such as agents, referrers, experts and other solicitors), responding to
* enquiries and building a good rapport
* Act as an ambassador for the firm at all times
Dynamic Culture
* Build close working relationships with the team and clients based on trust
* Work closely with members of the team to ensure work is done to the best it can be
* Be open to and look for new ways of working
* Coordinate team activities such as meetings, training or social activities
* Financial & Operational Excellence
* Time record for all work where possible
* Make effective use of the relevant firm IT systems, working efficiently and streamlining processes where possible
* Input into procedural changes, making suggestions for improvement and efficiencies.
* Take ownership of small projects where appropriate.
Knowledge & Skills
* Previous experience within a Legal Assistant or Administrative role Desirable
* Excellent organisation capability with the ability to effectively prioritise Essential
* Solid understanding of Microsoft Office suite and other relevant IT platforms Essential
* Strong written communication skills Essential
* Demonstrate a good understanding of client relationship management Essential
Core Behaviours
Forward Thinking
Receptive to and looking for new ways of working with the ability to be flexible in approaching tasks and problems. - Essential
Able to develop relationships based on trust. Pays attention to detail to ensure the best outcome for your team, your work and the Firm. - Essential
Team Players
Open, inclusive and supportive of others and actively participates as a member of a team. Ability to manage the workload with other support team members without supervision of a Fee earner - Essential
Open with own/new ideas and a commitment to being the best you can be for clients and yourself - Essential
The Company
We are a progressive UK Top 100 law firm known for our commercial, private client, clinical negligence and personal injury work.
Our firm has 450 people with offices in Bath, Oxford, London, Swindon and Marlborough.
At Royds Withy King, people come first. Our brand is built around being 'Ahead of the Curve'. By this we mean always trying to put ourselves in our clients' shoes, looking ahead to the future, anticipating their needs and coming up with solutions.
We also pride ourselves on providing a brilliant place to work. We recognise that investing in our people and their career is the only way we can succeed in achieving what is best for our clients. Our friendly, accessible and supportive culture is incredibly important to us and we are continually looking at new ways to nurture and enhance it. Our people tell us that this is a firm with a flat structure, where everyone has a voice and everyone's opinions matter.
Career Development
Over a number of years, we have developed a robust and transparent framework which shows you exactly what you need to achieve in order to grow your career at the firm. This isn't just about hitting KPIs.
The framework helps you to understand how your contribution and behaviours are woven together to create the basis for your progression in the firm. From Secretary to Partner, you can see exactly what is expected of you along the way

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