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NOC Onsite Support Engineer

Line Up Aviation
Closing date
23 May 2022

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Technology & New Media
Contract Type
Full Time
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My client is looking for a NOC On-site Support Engineer to join on them on a 14 month contract. As a NOC On-site Support Engineer, you will be responsible and accountable for providing technical assistance and instructional documentation to other Groups within the Client's wider Service Operations as well as to the 4th line engineers providing an interface to other technical stakeholders within the Business including Architects, other engineering disciplines, and sub-contractors.

Role: NOC On-Site Support Engineer
Pay: £452 per day via Umbrella (Inside IR35)
Location: London
Contract: 14 Months - 37 hours per week Monday - Friday
Security Clearance: SC Clearance
Job Profile

A large portion of the role is focused on orchestrating the application of design changes and investigating critical issues on site. They will regularly function as the technical representative of the NOC/Project on behalf of Client to the wider community, including the customer and business partners, at times without direct support.
The engineer is the single point of contact for Client and would include acting as the NOC liaison with other technical groups.

Skills/Experience Required

To achieve this role, the On Site Support Engineer must exercise the following skills:

Strong Technical competence in Networking, with a strong understanding of other technologies, such as Aruba, Clearpass, Palo Alto, Juniper and HP switches.
Strong understanding of network access controls using 802.1x over LAN and WLAN technologies
Ability to troubleshoot and diagnose Aruba WLAN issues using Aruba toolsets
Work closely with all agencies to understand required changes for new on site occupier roll outs
Ability to maintain basic cable configuration database and patch management.
Manage local based spares pool.
Provide basic user support for video and audio conferencing systems.
Provide on-site support to the Client's Support Operations Centre and Service Delivery Lead.
Work closely with all agencies to understand further changes and occupier take ons.
Strong skills in fault diagnostics and resolution as well as ability to produce technical documentation.
Strong business and communications skills within the department to provide confidence and direction to other technical helpdesks.
Ability to communicate effectively written and verbally with stakeholders at all levels, from end users to project managers, and architects. Including providing information which will support and influence the decision making process within the service management internal and external environments.
Accountable for the performance of the technical and operational service elements that are delivered.

Provide the lead on site technical support role in resolving service incidents, applying diagnosis, maintenance, change and configuration control attributes to bring about a resolution.
Apply technical governance to inbound deliveries from the project/operations to ensure they accurately reflect the live environment & are appropriately structured to enable successful technical service delivery.
Consistently perform and deliver outputs within the service contract time constraints (KPI's & SLA's).
Provide concise documentation to support the delivery and maintenance of services.

Act as an on-site technical support Point of Contact for specific technical issues, or tools applicable to the Client's infrastructure.

Education & Training
Essential - Strong experience in a similar role

If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Sarah Budd at Line Up Aviation
Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best-known companies who demand the highest standard of applicants.
Due to the number of applications, we receive, it's not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.
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