Skills Coach - Business Administration and Customer Services

Closing date
11 Jun 2022
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Skills Coach - Business Admin and Customer Services (REMOTE)

Are you an inspiring and motivational mentor, with a passion to provide pastoral advice and guidance to help learners succeed in their learning programme? We are looking for experienced skills coaches with previous knowledge and experience within the Business Administration and Customer Services sector to share their expertise with cohorts of engaged and motivated learners.

We have great people, doing great things to achieve great results and we can only do this by recruiting and retaining a diverse workforce that is representative of the learners we support. Our purpose is to develop better futures for all our staff and learners and we encourage applications from diverse backgrounds.

If you are a trusted and caring mentor with a determination to see your learners reach their potential and have a passion to support learners and employers along their learning journey, then we want to hear from you!

Summary of role
You will be responsible for Coaching & Mentoring learners working towards the successful and timely achievement of their learning programme. Creating and maintaining cohesive and communicative relationships with learners and employers. Providing blended academic and pastoral advice, guidance, and support, ensuring a safe and conducive working environment.

Core Values and Summary of Principle Accountabilities


Provide inspirational support and guidance to learners throughout their learning journey, helping them to progress, achieve and reach their potential.

Manage and facilitate interactive, immersive & engaging interactions including 121 sessions, virtual group sessions, digital learning interventions forums and chat sessions to your learners.


Provide in-depth coaching and mentoring support and advice throughout the learning journey and End Point Assessment through an effective use of coaching frameworks


Promote and embed Equality and Diversity, Safeguarding, British Values, Prevent and Health and Safety to all learning sessions.


Compile and maintain all learner documentation on the relevant e-portfolio system to reflect learner's characteristics, meet quality standards and funding compliance, along with demonstrating progression.

Conduct and interpret detailed skills gap analysis with learners to accurately identify learner's starting points, prior achievements, and experience.


Deliver immersive, differentiated, and impactful interactions, embedding Maths and English, to ensure active participation by all learners in the groups, through a variety of methods, which contribute to positive learning outcomes.


Provide inspirational support and guidance to employers throughout their learners learning journey, helping the employer to support their employees.

Brief person specification

Essential Qualifications

Grade A-C GCSE in English and Maths or equivalent

Level 3 Business Administration and Customer Services qualification

Level 3 Award in Education & Training (or equivalent) teaching qualification

Level 3 Certificate Assessing Vocational Achievement (CAVA) qualification or willingness to acquire one

Skills and experience

Experience of developing individualised learning plans and SMART targets

Coaching to embed behavioural change experience

Experience in using digital technologies and experiences to deliver learning

Experience of liaising with employers and external agencies

Experience of providing interactive and engaging teaching, training, and development opportunities to adults

Experience of successfully achieving deadlines and working without close supervision

Reacts positively for requests to help and offer to support when colleagues are under pressure

Respects others' views and ideas, demonstrates empathy to understand the position of others

Understands the value of the customer relationship, treating each customer as an individual

Understanding of current Apprenticeship procedures and regulations, manual and computerised processes to enable effective and successful delivery of the learning programmes knowledge, skills, and behaviours relevant to the course.

Hold a clean driving license with access to a vehicle or have the ability to travel.

Babington Benefits
Babington Engage
Bupa Healthcare - Cash plan
25 Days annual leave plus Bank holidays

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