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Senior Service Designer

Closing date
23 May 2022

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Technology & New Media
Contract Type
Full Time
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Hippo is recruiting for senior consultants in service design. Service designers facilitate the creation of beginning-to-end services that are based on user needs, as identified through user research. As well as being a champion of user-centred design, you'll ensure that service design teams take an holistic approach: creating service blueprints and managing relationships between the different agencies involved in designing a service. You'll also have a strong understanding of Agile methodology and how the different members of an Agile team contribute to service design.

As a senior consultant in service design, you'll already be an expert in your field. You'll also be a leader of people and teams and an advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to develop as a leader.

What you'll do
  • Plan, prepare and execute a range of design activities to support service design for our clients
  • Lead project teams to analyse all aspects of a service and enable the team to build empathy with service users
  • Identify the most appropriate design methods depending on the phase of the service lifecycle, such as service mapping, service blueprinting or classification of a service taxonomy
  • Lead the creation of maps and blueprints
  • Shape the service design community of practice and ensure it is able to provide guidance and feedback
  • Advise on suitability of service design candidates and lead recruitment interviews
  • Direct the work of others and provide guidance on how to use service design in a strategic context
  • Have knowledge of, and participate in, several disciplines, actively seeking ways of facilitating co-working and improving the strength of Hippo's multidisciplinary service design offer
  • Line management of colleagues within your profession
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