Principal Service Designer

Closing date
11 Jun 2022

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Technology & New Media
Contract Type
Full Time
Hippo is recruiting for principal consultants in service design. Service designers facilitate the creation of beginning-to-end services that are based on user needs, as identified through user research. As well as being a champion of user-centred design, you'll ensure that service design teams take an holistic approach: creating service blueprints and managing relationships between the different agencies involved in designing a service. You'll also have a strong understanding of Agile methodology and how the different members of an Agile team contribute to service design.

Hippo's principal consultants in service design are experts in their field, supporting teams and clients at a strategic level. You will have extensive experience coaching and mentoring people through service design approaches and tools. In return, we offer exciting opportunities to support clients at a senior level and to play an important part in the expansion of Hippo business.

What you'll do
  • Act as engagement lead or site delivery lead for projects and support new business activity
  • Provide expert advice on the role of maps and blueprinting
  • Lead collaboration with clients and colleagues within Hippo
  • Ensure services are inclusive, usable, technically feasible and commercially viable
  • Have accountability for organisational objectives, actions and be able to assign responsibilities
  • Ensure knowledge transfer will be effective to enable service delivery and that suitable techniques or methods are being used
  • Define service taxonomies
  • Recruit, coach and line manage the professional development of a range of colleagues within your profession
  • Define the recruitment processes for service designers, advise on suitability of candidates and lead interviews

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