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Service Manager

Closing date
6 Jun 2022

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Contract Type
Full Time
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Service Manager

The main purpose of the role is to oversee the delivery of Pact's projects in London, ensuring consistent high-quality delivery, providing supportive management to direct line reports and working jointly with delivery partners and internal and external stakeholders to deliver and develop our approach, to develop and deliver an innovative family support service in custody and in the community that treats children, families and prisoners with dignity and respect and puts them at the heart of the service, to help families gain greater access to support and early help within their local community, and that services and families work together to decrease the chance of intergenerational crime. To demonstrate the positive impact of a co-ordinated suite of services and interventions which provide 'end to end' support for people in custody and their families in the community.

About You:

You should have the ability to work in a challenging environment and remain calm as well as results orientated with a "can do" attitude. You should also have excellent communication skills, both verbal and written.

What we offer:

Pact offers a range of benefits including a free advice, information and counselling service, contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.

About us

Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.

Pact's vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.

Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120+ years of service delivery.

Location: London
Contract Type: Full time, Permanent
Hours: 37.5 hours per week, Monday to Friday (weekend & evening work may be required occasionally)
Salary: £37,000 ( £34,000 base salary + £3,000 Market supplement)

Closing date for applications: 23rd May 2022

You may have experience of the following: Team Leader, Services, Service Manager, Project Management, Programme Manager, Programme Management, Charities, Third Sector, Social Work, Social Worker, Support Work, Not for Profit, NFP, etc.

Ref: (Apply online only)
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