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Process Assistant

Eden Brown Synergy
Closing date
6 Jun 2022

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Contract Type
Full Time
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I am working with a Public Sector Organisation based in Welwyn who are looking for an experienced Process Assistant for 4-5 Months

The role is full time, to start ASAP and paying £12 PAYE per Hour. The role is in scope of IR35.


To assist in the provision of transaction processing services to one or a number of clients. To be responsible for defined core administrative, operational and/or technical activities within a section or department. You will provide a range of straightforward, routine services often as part of a team engaged in similar activities. This may involve responding to routine queries, issues or circumstances, and referring any unusual or non routine situations to others. Primarily the role will be helping customers apply for the energy grant via an on-line application form

Key Responsibilities

* Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
* Learn the procedures and understand parameters of producing a quality output.
Process work to the defined level of quality.
* Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
* Distribute information and when required, work to the other team members or groups.
* Maintain and update information held on a data base or manually.
* Support line management on any additional admin when required.
* Liaise with internal/external clients.
* Print/post data/reports/invoices daily.
* Ensure deadlines are met.


Essential :

* Attention to detail
* Able to work in a team or other structured environment.
* Articulate and able to maintain good relationships with colleagues and clients.
* Delivers a high quality customer service in a professional manner, creating trust and confidence
* Excellent communicator
* Effective team player, who constantly displays commitment and flexibility
* Assimilates and applies policies and procedures consistently
* Accurate and timely delivery of tasks
* Effective problem solver
* Excellent organisational skills
* Attention to detail in record keeping.

Desirable :
* Able to follow process Numerate.
* Ability to navigate around and understand use of relevant systems

Please only apply for this post if you are an experienced Process Assistant and available to start on no more than a weeks notice.

Thank you
Yanis Patel (Eden Brown Synergy)

Eden Brown Synergy is an equal opportunities employer
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