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Service Desk Manager - Inside IR35

Network IT
Closing date
25 May 2022

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Technology & New Media
Contract Type
Full Time
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Service Desk Team Leader - Inside IR35
Service Desk Team Leader - My client a utilities organisation is looking for a seasoned Service Desk Team Leader to take responsibility of the following:
Creating and managing team rostering
Act as a point of escalation for end user and service issues.
Mentor team members and perform appraisals.
Managing the delivery of services in-line with KPI's.
Day to day management of a team of 8.
The Service Desk Team Leader will have experience of the following:
Experience with ITSM toolsets ideally Service Now.
ITIL major incident management process.
ITIL qualified
Working in a utilities business.
The role will be for an initial period of 6 months and will fall inside of IR35
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