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Project Coordinator

Employer
Advantage Resourcing
Location
UK
Salary
Competitive
Closing date
6 Jun 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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Implementation Specialist (French language Essential)

Location Remote/Reading; 1-2 days a month in Reading

Advantage Resourcing are recruiting for a growing tech company in Reading for some who can offer fluent French speaking language skills and experience in the successful delivery of projects. Experience in installation scheduling, account management, training or customer support is also expected and you should also be a competent user of tools like MS Office/G Suite (MSProject; Excel/Google Sheet)

The role is an Implementation Specialist responsible for managing the successful implementation of Micro, customer projects within EMEA Deployment Services.

Main duties of the role are being the single point of contact for onboarding new Micro, Small-Medium and Enterprise customers. This involves

running an orientation call,
planning installation & training,
checking the system setup & managing a controlled handover to account manager to ensure customers' business objectives are met.In this role you will work closely with various internal functional groups including Sales, Scheduling, Training, Customer Success & Support, as well as across all levels within a customer organisation.

Work assignments vary in complexity and require conceptualising, reasoning and interpretation skills. Individuals in this role work independently are responsible for driving continuous improvement in implementation standards, operational processes and customer engagement throughout the customer journey in Deployment Services.

Specific Job Functions:

Single point of contact, ensuring that the onboarding of new Micro, SMB and Enterprise customers is carried out on schedule
Run the internal 'kick-off' & customer orientation call to confirm contact roles & provide a 60-day walkthrough
Complete pre-install checks, arrange installer engineers, validate completed vehicle details & confirm the scheduled training
Provide login details, check user setup, monitor driver/vehicle setup & discuss vehicle config settings. Verify trackers are installed, vehicle information completed & ensure training delivery is completed
Run the 'close-out' call, ensure handoff criteria are met & manage the handover to Account Mgrs (SAMs)
Manage change as part of customer onboarding to handle changes in scope e.g. missing features, corrected vehicle information, new features etc
Anticipate & effectively resolve issues & mitigate risks throughout the implementation
Provide effective communication, influence positively in situations of conflict & ensure excellence in all aspects of implementation
Assist Account Mgrs with the implementation of new vehicles & upsell features for existing customers
Provide consultancy to help existing Micro, SMB and Enterprise customers with system setup & early adoption issues. Look to provide a success road map for the customers & internal stakeholders (Sales, SAMs & Support). Candidate Requirements

Essential 1- 2 years experience in the successful delivery of implementation projects for Micro, SMB & Enterprise clients
Essential Experience in installation scheduling, account management, training or customer support
Essential Intermediate MS Office/G Suite - MSProject; Excel/Google Sheet
Work independently in a dynamic and fast-moving environment
Ability to spend most of the day working at a desk using a PC & telephone
Willingness to work flexible hours to accommodate different time zones
Some travel may be required to meet customers onsite at their office location(s)
Desirable Background in SaaS solutions or web-based applications
Desirable - Technical acumen with a proven ability to quickly learn new skills & assimilate new technologies
Desirable - Familiarity with recognised project methodologies (e.g. PRINCE2, Agile) & frameworks (e.g. ITIL)

Submit your CV now to be considered for this fantastic opportunity to work with a growing technology client
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