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It Service Desk Analyst

Employer
ASK Recruitment
Location
UK
Salary
Competitive
Closing date
23 May 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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1st line IT Service Desk Analyst /Customer Help Desk/ IT Help Desk
Hybrid/Office/Remote based Immediate Start Huddersfield- Intially a 3 months Contract which could be extended or a long terms placement
Our client is looking for support in their fast-paced 1st line IT Help Desk as an It Service Desk Analyst - Customer Support Help Desk you will be providing 1st line customer support for I.T. system users within UK business based in Huddersfield.
The role as a 1st line IT Service Desk Analyst /Customer Help Desk will require you to handle the following.
* 1st line Service Desk application issues,
* Communication, hardware calls and queries from all levels of the business
* Primary interface between system users, IT staff and external service providers
* Support all 1st line IT queries for employees on ServiceNow. Wherever possible, resolve and close calls at the point of first contact.
* Answer calls and logging calls in a professional service led manner whilst escalating and log calls to 2nd /3rd line Support where issues cannot to be resolved at 1st line IT Support level.
* Manage the IT Infrastructure Library issue lifecycle e.g., raising, escalating, incident management etc.
* Managing and exceeding customer expectations
Skills & Experience Required for IT Help Desk/Customer Support
* Excellent communication and people handling skills.
* Experience of customer support
* Experience or demonstrable interest within working in the IT industry.
* A strong analytical & troubleshooting ability.
* A willingness to be flexible, especially regarding shift working.
* Ability to handle pressure.
* A willingness to be flexible, especially regarding shift working.
Typical working hours: 38.5 hours per week Mon to Fri: between 07:00 hrs - 18:00 hrs
Shift based work but will not start earlier than 7.00 hrs or finish later than 18.00 hrs.
Sat: 07:00 - 13:00 (typically one in 4) Shift based work - 4-hour shift. time in lieu of hours
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