Senior Account Manager

Senior Account Manager Reporting: Head of Client Services Our client is a leading global experiential & branding agency. We are recruiting experienced Senior Account Manger with 3-4 years within an Account/Client Services environment. Primary Objectives · To Manage or Support the Physical, Digital & Hybrid Projects within our Clients scope · To ensure strong relationships are kept with the Customer and ultimately retention is maintained · To ensure that the revenue within a client grows year on year, seeking ongoing commitment for Key Responsibilities · Understand the agreed brief be that Physical, Hybrid or Digital and the challenge faced · Build appropriate Account/ Project Plans to ensure a successful engagement / roll-out · Manage existing customers so that both the customer's and targets are exceeded · Ensure all tasks are completed on time, documented, competently and professionally, all to a satisfactory level · Manage your time to allow for the running of multiple projects · Manage the relationship with the customer to ensure retention of said projects in the future · Build budgets & manage costs to ensure profitability of delivery · Pitch overall response as lead to win retention of project · Achieve all KPIs set based around CRM, Internal and external customer activity · Proficient in MSFT Office Experience Essential · Proven Account / Client management experience · Track record of successful project management & delivery · Experience with large multinational, brand · Effective communicator · Team Player, but able to work autonomously. · Proficient in MSFT Office Desirable · Understanding of Physical, Digital & Hybrid Event challenges · Understanding of upselling and cross-selling within clients