Billing Manager

Employer
Cactus Search
Location
UK
Salary
Competitive
Closing date
11 Jun 2022

View more

Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
The role is accountable for billing, payments and revenue assurance for consumer and business customer segments. This role a great opportunity to deliver a great customer experience to customers through trusted billing and payments services, while operating revenue assurance processes and support a profitable business. The role will develop, implement and manage operational end to end processes for billing, payments and revenue assurance. The role can offer Hybrid Working with 3 days in the office and 2 at home but this can be flexible. The key accountabilities and responsibilities for this role include:
  • Billing customer experience: ownership of the customer experience, including clarity and transparency of bills, and other related customer communication for billing and payments such as alerts and notifications.
  • Regulatory compliance: ownership of compliance with all relevant regulations, including Ofcom and HMRC requirements.
  • Partner management: ownership of managing relationships with key partners for billing, payments and revenue assurance.
  • Payments: ownership for customer payments for consumer and business customers.
  • Deliver and manage projects and initiatives to introduce improved capabilities and systems.
  • Identify and deliver continuous improvements to systems and processes.
  • Defining KPIs and driving operational improvements and operational excellence to achieve improved maturity of controls.
Qualifications and Experience:
  • Experience with managing billing processes for consumer and business customers.
  • Experience with managing payments services for consumer and business customers.
  • Preferred experience from telecom or utilities billing and payments, include systems and processes supporting high volume of transactions.
  • Experience with developing and improving systems and business processes.
  • Knowledge of regulatory requirements, including preferably Ofcom Metering & Billing Direction.
  • Experience with people management.
  • Strong communication skills.
  • Skills to drive business improvements and business cases and being able to influence key stakeholders to make changes happen.

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