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Collaboration Engineer-End User Services (North West)

Closing date
23 May 2022

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Technology & New Media
Contract Type
Full Time
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North West.

Hybrid working, remote with occasional travel to our North West office site.
The job on offer
An exciting opportunity to work as part of a growing End User Services UK department supporting multiple high profile clients as part of the Capgemini portfolio. The role of Exchange / Collaboration Engineer will be a forward thinking position, across a broad range of work tasks across Collaborative Systems/Applications, Standard Operating Environments using standard support Toolsets, Capgemini processes and managing the Enterprise Systems
Your role
  • Undertaking performance monitoring, tuning, fault diagnosis, incident and request resolution.
  • Support and manage scheduling of Project work tasks and liaise with Project Managers to achieve planned deliverables.
  • Undertake Problem Management tasks.
  • Able to coordinate incident, problem and requests queues, involving other team resources as required.
  • Troubleshoot and support SOE to achieve BAU SLA commitments.
  • Collaborative Applications build and configuration as per LLD.
  • Produce working documentation re Toolset or service configuration.
  • Involvement in new IT Infrastructure projects.
  • Expected to work a reasonable amount of overtime to cover outage slots.
Your profile
Email System including:
  • Microsoft Exchange 2010 and 2016.
  • ClearSwift SMTP Secure Gateways.
  • DeepSecure MailGuard.

Lync/Skype for Business including:
  • Microsoft Skype for Business Server 2015/2019
  • Skype Federation.
  • Ribbon SBC Gateways/Call Routing/PSTN.
  • Phone handset management and configuration.
  • Enterprise Smart Device (i.e. Blackberry UEM, Android) System.
  • Clearswift Secure Web Gateway (Web proxy)
Why Capgemini is so unique
  • At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.
  • We aim to build an environment where employees can enjoy a positive work-life balance. Through our New Normal campaign, we are looking to embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.
  • At Capgemini, we strive to deliver excellence for our clients whilst also creating an environment where our people can thrive, develop, and enjoy a positive work-life balance. Flexible working allows us to be agile in how we deliver to our clients and by offering more freedom in where and how our people work, contributes to a better employee experience.
  • All UK employees are eligible to request flexible working arrangements, which can be either informal or formal. Your manager will discuss your request with you and review it to ensure any arrangements work for you, your clients, your team, and our business.
Get the future you want
Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.

Get the Future You Want |

This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.
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