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Cyber Client Executive / Broker

Closing date
23 May 2022

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Contract Type
Full Time
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This role represents a great opportunity to join our Middle Market Team as a lead placement broker. The ideal candidate will have prior experience of Cyber and Technology insurance as well as servicing clients. Within the role you will have the responsibility of developing and supporting a portfolio of clients and prospects with accountability for retention, new business development, client strategy & placement.

You will manage and develop client and Willis Towers Watson relationships and grow the portfolio within the business unit. The person will be joining a very successful and dynamic team and we are seeking attributes in a candidate that can bring further value to the team.

The Role

Broking and Servicing
  • Understand client business objectives and risk in relation to cyber exposure and look for solutions to deliver those needs through the provision of ongoing service
  • Lead responsibility for the placement of a risk transfer solution.
  • Prepare client and prospect presentations in line with clients Business Objectives
  • Draw on expertise within specialist technical teams within the Business Unit and across the Group for clients as required
  • Lead/Participate in information gathering exercises.
  • Support clients and WTW client teams to determine appropriate solutions, structure, price and placement strategies that meet the clients' needs
  • Develop and maintain relationships with key WTW industry contacts, WTW Client teams and clients directly
  • Develop and maintain insurance market relationships
  • Assist in the creation of marketing materials
  • Assist in achieving goals and objectives of the Cyber & TMT Insurance Practice, FINEX GB and wider Global Cyber Insurance Practice
  • Support the overall operational governance and decision-making process
  • Support management and WTW in the management of risks
  • Ensure adherence to group policies, procedures, and all regulatory requirements

Placement Management
  • Manage compliant processing of contracts as per FCA and contract certainty requirements
  • Understand, apply and where necessary explain the Business Unit policies and procedures
  • Assist with loading of data into the relevant Willis Towers Watson Systems

Operational and Service Delivery
  • Support and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards
  • Support the Business Unit in accurate budgeting, forecasting and tracking of revenue
  • Deliver high levels of client service support in line with standard operating procedures

The Requirements
  • Knowledge of Cyber insurance essential
  • Preferably ACII qualified or working towards the ACII qualification
  • Vast broking experience required (although can be in other relevant/related lines of insurance)
  • A focus on excellence and a track record of delivering high levels of client service
  • Experienced knowledge of insurance markets globally in order to deal effectively with client and Willis Towers Watson needs
  • skilled at building effective relationships, at all levels, with clients, prospects, associate's insurers, and external specialists
  • Strong communication, negotiation and influencing skills
  • Advocacy and sales skills - can demonstrate interest and ability to win new business, lead RFP opportunities on behalf of the business unit
  • Proficiency in analytics and benchmarking
  • Knowledge of claims processes and procedures
  • Time management and organizational skills
  • Proficient computer skills relevant to Microsoft Office, Outlook, and web-based applications
  • Holds all regulatory licences, permissions and technical or other requirements applicable under UK legislation and FCA rules and guidelines

Willis Towers Watson is an equal opportunity employer

This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.
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