Junior Claims Advocate
- Employer
- myGwork
- Location
- UK
- Salary
- Competitive
- Closing date
- 11 Jun 2022
The Role
Claims advocacy - Client Responsibility
Ensuring that claims outcomes for Financial Solutions clients meet or exceed expectation through;
The Requirements
Equal Opportunity Employer
This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.
Claims advocacy - Client Responsibility
Ensuring that claims outcomes for Financial Solutions clients meet or exceed expectation through;
- Providing advocacy work across the broad spectrum of Financial Solution products with a particular focus on terrorism and political violence claims
- Notification to Insurers / Reinsurers on receipt of a new claim advice, responding where required and providing advice to Clients, as appropriate
- Manage and resolve Client / Carrier / internal day-to-day queries seeking assistance as required from FS Head of Claims and or colleagues
- Work to ensure timely delivery of Key Client Outcomes
- Work with external parties to include Loss Adjusters and Solicitors to ensure timely delivery of Key Client Outcomes
- Communicate effectively with Brokers to ensure that they chase up market related issues and outstanding broking without delay
- Negotiate and drive forward claim settlements with Insurers / Reinsurers, based on technical and market knowledge
- Ensure the secure, efficient and auditable handling of Client monies
- Manage process of client service delivery, adhering to standardised Group policies and procedures and to agreed service standards
- Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements
- Understand the Client's business and their requirements
- Building constructive Client and 3rd party relationships, including but not limited to Client / Carrier relationship meetings
- Providing oversight and monitoring of Claims Handlers
- Ad hoc technical & service support to the Claims Handler
- Maintain awareness of accounts, market developments, claims specific changes together with an understanding of the Key Client Outcomes and Service Delivery Targets within the BU
- Contribution to a continual improvement culture
- Provide input to and reference the Willis Quality Index, as appropriate and required
- Support Sales and/or Placement team in conjunction with other Claims Advocates by producing accurate and updated claim and/or renewal information
The Requirements
- Preferably ACII qualified or working towards the ACII qualification
- Educated to degree level or relevant industry experience
- Quick learner that demonstrates ability to build practical knowledge of account development and appropriate tools to achieve this aim
- Ability to build effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
- Ability to work in a team orientated environment
- Collaborative attitude
- Ability to represent the practice and Willis Towers Watson with integrity and credibility
- Strong communication, negotiation and influencing skills
- Attention to detail
- Knowledge of Willis Towers Watson products and services
Equal Opportunity Employer
This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.
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