Junior Claims Advocate

Closing date
11 Jun 2022

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Contract Type
Full Time
The Role

Claims advocacy - Client Responsibility

Ensuring that claims outcomes for Financial Solutions clients meet or exceed expectation through;
  • Providing advocacy work across the broad spectrum of Financial Solution products with a particular focus on terrorism and political violence claims
  • Notification to Insurers / Reinsurers on receipt of a new claim advice, responding where required and providing advice to Clients, as appropriate
  • Manage and resolve Client / Carrier / internal day-to-day queries seeking assistance as required from FS Head of Claims and or colleagues
  • Work to ensure timely delivery of Key Client Outcomes
  • Work with external parties to include Loss Adjusters and Solicitors to ensure timely delivery of Key Client Outcomes
  • Communicate effectively with Brokers to ensure that they chase up market related issues and outstanding broking without delay
  • Negotiate and drive forward claim settlements with Insurers / Reinsurers, based on technical and market knowledge
  • Ensure the secure, efficient and auditable handling of Client monies
  • Manage process of client service delivery, adhering to standardised Group policies and procedures and to agreed service standards
  • Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements
  • Understand the Client's business and their requirements
  • Building constructive Client and 3rd party relationships, including but not limited to Client / Carrier relationship meetings
  • Providing oversight and monitoring of Claims Handlers
  • Ad hoc technical & service support to the Claims Handler
  • Maintain awareness of accounts, market developments, claims specific changes together with an understanding of the Key Client Outcomes and Service Delivery Targets within the BU
  • Contribution to a continual improvement culture
  • Provide input to and reference the Willis Quality Index, as appropriate and required
  • Support Sales and/or Placement team in conjunction with other Claims Advocates by producing accurate and updated claim and/or renewal information

The Requirements
  • Preferably ACII qualified or working towards the ACII qualification
  • Educated to degree level or relevant industry experience
  • Quick learner that demonstrates ability to build practical knowledge of account development and appropriate tools to achieve this aim
  • Ability to build effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
  • Ability to work in a team orientated environment
  • Collaborative attitude
  • Ability to represent the practice and Willis Towers Watson with integrity and credibility
  • Strong communication, negotiation and influencing skills
  • Attention to detail
  • Knowledge of Willis Towers Watson products and services

Equal Opportunity Employer

This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.

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