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Fundraising Database Officer

St Mungo's
Closing date
23 May 2022

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Technology & New Media
Contract Type
Full Time
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Are you looking to gain experience in Fundraising data in a leading UK Charity?

About the role

To undertake database administration, donor segmentation and donor analysis, providing database support to the fundraising team and enabling our strategy on supporter lifetime value, in line with our income growth path.

Working as the Fundraising Database Office you will maintain, develop and utilise the Raiser's Edge database as an effective fundraising, segmentation and analysis tool, and train the fundraising team on Raiser's Edge. Some of your other key duties will include:

Manage daily administration of the Raiser's Edge database, adding of data to lists, campaigns, appeals, adding new users.
Improve data quality on the database by running queries and reports to identify where data is not accurate or in the right format such as missing address information, phone or email and gift aid. As well as other information as identified.
Support the Database Manager in implementing best practices when using and developing the database; including coding for segments, attributes and other database customisations.
Assist in training Raiser's Edge users to ensure they are fully trained in the relevant aspects of database functionality and to provide technical support when required.
Create data sets to go to mailing houses and email communications which include segmentation of data and complex criteria.
Work with fundraising and other teams to solve data challenges and estimate time to develop solutions and communicate timeframes.

About you

We are looking for someone experienced in using databases as an administrator ideally using Raiser's Edge in the charity sector. You will also have experience in developing complex reporting, incorporating multiple criteria based on ever changing requirements, and analysing data. Using data management tools and techniques including Microsoft Excel (pivot tables, formulae, data manipulation and presentation).

You should have a good knowledge of GDPR and have an investigative mind, used to solving complex problems with an ability to remain focused on the wider goals of the task, team and department as well as being well organised and able to prioritise and make decisions with a solution-focused attitude.

What we offer

Excellent Development and Growth Opportunities

We hold Investors in People Gold accreditation - one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo's is a great place to work.
We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

Equality, diversity and inclusion are central to the organisation's values and how we work.
We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Flexible Working and Other Benefits

We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.
St Mungo's contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo's our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 - 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

How to apply

Please visit the St Mungo's careers page and click the 'Apply Now' Button at the top of the page to submit your CV and supporting statement online.

Closing date: 10am on 23 May 2022

Interview and assessments on: 31 May and 1 June 2022

Please be advised that all appointments will be made on St Mungo's current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
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