Insurance Process Manager

Sayjo Recruitment Ltd
Closing date
11 Jun 2022
An Insurance Process Manager is required for a rapidly expanding insurance company in Bradford.

Up to £31000/annum


Sayjo Recruitment are acting on behalf of a client to recruit an Insurance Process Manager this role would suit candidates who have excellent customer service skills along with insurance industry knowledge. The role is managing processes rather than people, there is no direct reports.

Role purpose:

The Insurance Process Manager provides high quality technical insurance support and being the technical expert in the team and sharing their expertise.

It is a perfect time to join the company, make your mark and be part of this company's success.

Key Responsibilities:

Being a Subject Matter Expert for processes, clients, systems and tools and being proficient in processing and checking.Coordinating workload in line with SLAs by organizing, prioritising and making effective workload allocation decisions.Monitoring team activity in relation to FCA compliance and helping the Head of Ops to coordinate workload in line with SLAs by organizing, prioritising and making effective workload allocation decisions.Producing and analyzing reports as required for the senior management at the monthly compliance steering group.Supports with new product development.Key marketing contact for communications and promotions review ensuring that we are compliant with regulatory requirements.Attends and provides key reports to the monthly Compliance Steering group.Identifying issues with processes handled in teams and driving a process to find and implement solutions, continuous improvement and maxmise operating efficiencies.Implementing changes to tools and documentation needed to support effective service delivery. Develop the team's expertise by increasing the level of processing knowledge and driving continuous improvement in all areas of processing.Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation.Implementing changes to tools and documentation needed to support effective service delivery.Sharing standard methodology with colleagues through process and tool training.Conducting internal and external audits.Contributing to the team as a whole, supporting the rest of the team based on their needs (a buddy to less experienced colleagues).Key contact to our external insurance regulatory advisors and provide updates to the teamMaintaining required technical knowledge and behavioral standards and expertise, especially in all regulatory and statutory requirements.Performing additional tasks as requested by your manager.Assisting the Head of Ops and support with operating efficiencies within the team.Providing support to the team members in communicating issues to other teams and ensuring timely resolutionKey contact point for external claims handlersKey contact point for underwriters

Knowledge, skills and experience:

  • Strong understanding of FCA principles and practices (min 3 years' experience)
  • Demonstrative general insurance experience
  • Good awareness of legislative issues
  • Proficiency in MS Office applications
  • Competent in Word & Excel packages
  • Excellent communication, both verbal and written
  • Outstanding attention to detail and commitment to provide ongoing quality
  • A polite and friendly personality
  • Lots of initiative
  • A positive attitude
  • Team Player able to work to tight deadlines
  • The ability to think on your feet
  • Decision-making
  • Planning and organizing
  • Flexibility
  • Stress tolerance

This is a full-time hybrid post, three days in the office and working from home on Tuesdays and Fridays.

If you have the experience we are looking for, please apply with a CV and we'll be in touch to discuss the opportunity in more detail.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert