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Desktop Support Engineer

Employer
Digitalent
Location
UK
Salary
Competitive
Closing date
25 May 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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About The Role

Digitalent are proud to be partnering exclusively with one of the world's top ten companies for stock photos and videos for this Desktop Support Engineer opportunity.

They have ambitious growth and transformation plans and while initially responsible for providing Desktop Support for their UK userbase, this role will eventually grow to support other elements of their IT infrastructure including server, network and cloud infrastructure.

They will provide software and hardware support to the business, both desk-side, and remotely. This is an ideal role for an enthusiastic and motivated individual with excellent knowledge of current hardware and software support. It is a hybrid role working 3 days in their Didcot office and 2 days from home.

Key Responsibilities
  • Provide End User Computing support for UK based employees (Primarily based in the Didcot Office)
  • Installation and deployment of laptops, desktops and mobiles using enterprise deployment tools
  • Management of the UK desktop support estate to ensure the asset register is accurate
  • Ensure the UK desktop support estate is secure, patching Windows and 3rd party applications using enterprise software
  • Support the Network Administrator with the maintenance and security of Network infrastructure
  • Occasionally support the India based IT Services team with maintenance and security of cloud and on-premise business services
  • Work with Delivery teams to safely transition new and amended services into IT Service support, Championing the use of desktop support productivity tools
  • Management of desktop support refresh projects
  • Maintain a knowledge of the latest technology services and make service improvement recommendations to the IT Services Manager

Essential Skills and Experience
  • Experience managing a desktop estate
  • Willing to step out of comfort zone and develop expertise across network, server and cloud infrastructure support
  • Customer focussed, able to clearly communicate with other teams and individuals across the organisation, in person and remotely
  • Ideally experience using ITSM tools for Incident management
  • Experience troubleshooting software issues on Windows and Apple operating systems
  • Setup and troubleshoot mobile devices, iOS and Android
  • Experience troubleshooting hardware issues and replacing hardware on both desktops, laptops
  • An analytical, trouble-shooting mind-set, with a problem-solving personality
  • Tenacity to go that extra mile to get the information it takes to understand a problem
  • Security conscious

Desirable
  • Experience supporting Office 365 including Teams
  • Sound understanding of ITIL/Agile
  • MCITP, A+, Network +, MCDST
  • OS X Certifications
  • Experience with a Mobile Device Management System

Overview of Benefits
  • Hybrid - 3 days in office, 2 days remote
  • NO on-call/shifts required
  • Competitive salary
  • 25 days' holiday, rising with length of service, plus bank holidays
  • Option to buy holidays to fit your lifestyle
  • Contributory pension scheme, with up to 5% contribution from the company
  • Interest-free travel loan
  • Employee assistance programme
  • Death in service benefit
  • Life balance time (after qualifying service)
  • Company sick pay scheme
  • Eyecare vouchers
  • Staff bonus scheme (after qualifying service)
  • Cycle to work scheme (after qualifying service)
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