Group Service Manager

Holt Automotive Recruitment
Closing date
11 Jun 2022
Group Service Manager

Job Title: Group Service Manager

Location: South East - (Berkshire, Hampshire & South London)

Salary: £70'000 to £80'000 per annum + Benefits + Company Car + Bonus

My client, a large commercial vehicle manufacturer is seeking to appoint a Group Service Manager to manage with the aftersales process across their sites.

Group Service Manager Duties:
  • Creates and maintains effective service processes across all workshops to ensure internal and external customer satisfaction: (service reception, pre-delivery inspection...).
  • Monitors individual and overall Service Department performance relative to labour sales and expense control.
  • Works in conjunction with the Group Parts Manager to develop, maintain and manage the execution of the aftermarket marketing plan for the organization.
  • Takes the lead in sharing best practices and implementing common and consistent processes throughout all workshops of the Service Organization.
  • Actively supports customer clinics, field days and related promotional events.
  • Supervises all service warranty and Product Improvement Program claims within the required timeframe.
  • Meets customers on regular basis to understand their needs and is actively involved in the customer satisfaction process.
  • Monitors process for work order completeness and accuracy prior to customer billing.
  • Leads, supervises and coaches the Service Team.
  • Recruits, hires and develops through training and retains key talent.
  • Determines and maintains all department tools, equipment and vehicles in good working order, including annual budget.

Group Service Manager Skills & Qualifications
  • Experience within the Commercial Vehicle Industry is essential
  • Ability to use standard computer applications and internet functions.
  • Ability to speak effectively one-on-one and within a group; leadership
  • High level of communication and human relations
  • Exhibits a positive mental attitude, a decision-maker and open-minded
  • Previous experience in a Service Manager or equivalent role.
  • Understanding of financial principles relative to Service Department operations
  • Able to work in a high-pressure environment, particularly during busy periods

How to apply for this Group Service Manager role:

Contact John Barnes at Holt Recruitment on or e-mail your CV to

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