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ServiceNow Business Analyst

Employer
myGwork
Location
UK
Salary
Competitive
Closing date
23 May 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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The job on offer
ServiceNow Business Analyst assists the lead or works independently designing, developing and implementing IT processes, conducting research and performing analysis required to build respective modules within ServiceNow Platform, captures business requirements in a form of agile stories, as well as testing configured functionalities end to end as soon as these have been developed.
Your role
Service Management Transformation and Implementation projects:
  • Participates in design, test and transition of Service Management and Service Integration Solutions within ServiceNow Platform
  • Performs thorough data analysis in order to provide requirements for developers enabling configuration and customisation
  • Provides 'Early Life Support' - delivering Service Management and Service Integration services and handing over support to the future delivery teams
  • Designs and execute E2E training which can include hosting live training sessions and issuing training documentation from Train the Trainer to training support staff
  • Support the test phases with the test team
  • Assists in gathering core configuration requirements, translate these into design model and manage the overall implementation process in cooperation with developers
  • Captures customer's and service providers' requirements into stories, helps to solution the approach and manage the overall implementation process in cooperation with developers
  • Support the management of the requirements traceability matrix
  • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents
Your profile
Skills required
  • Experience in IT Service Management design, transition or operations processes
  • Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform
  • Understanding Scrum Methodology
  • Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
  • Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
  • Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
  • Decompose high-level information into details,
  • Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
  • Use of industry recognized technologies in order to facilitate work environment
  • Demonstrate experience in communicating across all levels of an organization, at the most senior levels

Certifications required
  • ITIL Foundation+
  • COBIT, VeriSM, IT4IT, Lean IT (optional)
  • Scrum certified (optional)
  • ServiceNow Certified System Administrator (must have), specific module: presales/micro-certifications
Why Capgemini is unique
  • We realise a Total Reward package should be move than just compensation. At Capgemini we offer range of core and flexible benefits and have a Peer Recognition Portal called Applaud.
  • At Capgemini we don't just believe in Diversity & Inclusion, we actively go out to making it a working reality. Driven by our core values and Active Inclusion Campaign, we build environments where you can bring you whole self to work.
  • We work with a range of clients all with a unique set of business, technological and societal ambitions. Working for Capgemini you get to be at the forefront of designing future experiences, which truly impact our clients and wider society for the better.
Get the future you want
Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses. And it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you'll build the skills you want. And you'll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is. Capgemini. Get The Future You Want.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 300,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion

This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.
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