Senior Applications Engineer (Windchill PDM)

Closing date
8 Jun 2022

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Technology & New Media
Contract Type
Full Time
Our client, a Defence contractor, is looking for a Senior Applications Engineer (Windchill PDM) to join them on a 12 month contract.

Due to the nature of the work, you must either hold SC clearance or be eligible to obtain this.
Hybrid working, base location is Harlow, Essex.
Rates are negotiable, inside IR35. An opportunity for an experienced IT professional, primarily to support the Windchill PDM solution, but to also support the business in more general engineering applications. This role is responsible for managing the day-to-day operation of the Windchill solution, and any configuration changes that are deemed necessary.

Responsibilities include, but are not limited to ...

Act as the Subject Matter Expert and technical lead for PTC Windchill PDM with a particular focus on administering, configuring and modifying workflows within the tool.
Software upgrades and data migration, to include associated products such as PTC Creo.
Regular software maintenance, performance tuning and patching, including out of hours
Plan works with the Head of Service ensuring operational integrity and compliance covering information security, change management, asset management and software licensing.
Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management.
Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative upgrade cycles.
Support effective operational supplier performance and repairs & maintenance contracts, including software licencing compliance, software licence & support contract agreements and renewals.
Carry out a programme of daily/weekly/monthly checks and develop approaches to improve, streamline and automate the health status of the environment.
Collaborate across the breadth of the DT function, develop strong relationships with stakeholders to ensure that the service is supported by the appropriate technical specialists.
Ensure backup schedules & data retention and period maintenance are aligned to company requirements
Proactive Identification of risks to service and proposing suitable risk treatment plans in line with departmental approach to risk management

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