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Account Manager - Partner Success

Closing date
22 May 2022

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Contract Type
Full Time
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Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Our Culture & Values

We'd describe our culture as human, friendly, engaging, supportive, agile and super collaborative.

At Xero, our five values underpin everything we do; from the way we work, to how we delight and deliver to our customers.

Our values are:

#Human #Ownership #Team #Challenge and #Beautiful

They create our special culture and the 'Xero way' that we want to foster and maintain as we scale and grow at speed. They're integral to our brand and resonate outside Xero through our ecosystem and ultimately our customers.

How you'll make an impact

Xero's Partner Channel is exciting and we work in Partnership with Accountants & Bookkeepers to help them and their small business clients to become more successful. We do this by using Xero's products and services to free up time and gain greater insight into their financial situation. Account Managers (AMs) at Xero are responsible for growing and maintaining these critical relationships, building on the great sense of community that exists amongst Xero Partners and guiding them to speed up adoption of Xero across their client base.

As an Account Manager - Partner Success you will be working with our Partners who have a majority of their clients on Xero, and you will be responsible for facilitating growth through education, strategy and guidance. This will include challenging their thinking while helping them understand how to get the most out of core Xero, the value of the Xero Ecosystem and how to successfully embed and use the Xero Practice Tools where applicable.

As a sales professional you will have enjoyed success in a B2B business development or account management role in a fast paced sales environment but will have also gained experience in owning a portfolio of high-profile customer accounts and drive business outcomes and retention and may have have experience in Customer Success or Relationship Management.
What you'll bring with you
  • Previous success in a B2B business development or account management role in a fast paced sales environment
  • Experience or knowledge of customer success, relationship management or retention sales.
  • Being hungry to succeed for yourself, our Partners, the team and the wider business
  • Being open to feedback and willing to reach out to your manager and colleagues for help
  • Understanding people, being genuinely curious and knowing when to adjust your style to fit different conversations
  • Being passionate about our purpose- making life better for people, small businesses, their advisors and communities around the world
A snapshot of some of the things you'll get
  • Top-spec MacBook or HP Z-book
  • Employee Share Plan (own a part of Xero!)
  • 23 days holiday plus Bank Holidays (plus an extra 3 days over the Christmas period!)
  • 10 days Wellbeing Leave (for sickness, emergencies and taking a mental health break)
  • Company Pension Scheme (matched contributions up to 4.5%)
  • A range of wellbeing initiatives
  • Remote and Flexible Working
  • And lots more!

What makes a great team? A Diverse Team!

Don't be put off if you don't tick all boxes; we know from research that candidates may not apply if they don't feel they are 100% there yet; the essential experience we need is someone who is consultative and customer centric in their approach. If you don't tick the rest we would still love to talk.

We're committed to creating a diverse and inclusive culture that is equitable for all!

Why Xero?

At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package with benefits that support a range of lifestyle choices and requirements and the opportunity to participate in Xero's success through our Long Term Incentive scheme. Xero has rapidly expanding offices in London, Milton Keynes and Manchester and our work environment encourages continuous improvement and career development.

Our collaborative and inclusive culture is one we're immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. We are a Stonewall Diversity Champion, and Disability Confident committed. So, from the moment you step through our doors, you'll feel welcome and supported to do the best work of your life.
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