Job title: IT Field Engineer
Location: Lincoln however Field Based visiting GP surgeries across Lincolnshire
Hours: Monday - Friday 8-4
Pay: £11.76 p/h
Contract: ASAP - Approx 3 months
As a result of ongoing project work, we are looking for a Technical individual to join our team of project deployment. The individual must provide professional and friendly service while taking ownership of a small team, deploying Desktops and Laptops, along with other IT project work as required across 100+ Practices, Mental Health and Community Teams. Adapting to on site changes across Lincolnshire, while taking a flexible approach to meet client expectations.
" To support all customers across the current regions.
" To develop knowledge and understanding of how GP Sites are setup
" The post holder will manage and participate in the support of IT systems and projects having
a detailed knowledge of systems and infrastructure required to diagnose and resolve
complex integrated service issues, such as: Microsoft operating systems and applications,
configuration of network printers, endpoint updates issues, infrastructure installations,
complex hardware and software installs, Anti-Virus Support, Cabinet patching, clinical
system support, VPN remote access support.
" To provide and receive complex or sensitive information and escalations from junior
colleagues as part of the role, using technical abilities to ensure issues are resolved quickly
or escalated to the appropriate team or specialist. This applies to both technical issues,
complaints and staff disputes.
" This role will be continually making decisions about technical escalations, reacting to
emerging technical situations and dealing with IT issues.
" Plan and organise day to day activities around managing project work; prioritise on site
clinical rooms and clinics adjust workload to suit customer base. There is likely to be times
where planned work will need to be adjusted due to variable workload.
" The role will be required to actively engage in the proposal of policy, procedures or service
changes that could impact beyond the immediate team.
" Responsible for installation and/or repair and maintenance of physical assets and
demonstrating and training the safe user to end users.
" Day to day supervision of more junior staff to meet workload demands and appropriate skill
" Provide training and guidance / shadowing for new starters within the department.
What we are looking for:
" Able to prioritise own workload to meet changing demands whilst maintaining required service levels
" Able to analyse data from various sources in order to make an informed decision
" Experience of supporting current Microsoft networking technologies including active directory
Car and Full Drivers Licence as travel is part of the role
" Degree in relevant IT subject or equivalent experience Possess an industry recognised customer service qualification Foundation certificate in ITIL Service management Technical Qualifications such as MCSE, MCP or A+ Certification
" Be familiar with ITIL V3 service management principles Experience in an IT service desk Environment Experience of delivering complex IT support directly to customers
- In date British passport OR birth certificate paired with driving license/provisional
- 2x proof of address
- 1x proof of NI