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Account Manager

Corporate Recruitment Solutions
Closing date
22 May 2022

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Contract Type
Full Time
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About the account manager role

My client is a leading payments provider sitting in the top 5 acquirers. They provide all in one payment solutions for all business sizes and work with top brand names. They are forward thinking, innovative, and in the fastest growing market. My client has an exciting opportunity for an account manager to join their Customer Success Commercial & Retentions Team. As an account manager you will be responsible for growing our revenue contribution in line with the UK& Ireland revenue targets as well as increasing retention for small to medium-sized businesses. You will have the ability to have strategic conversations and commercial negotiations with SME customers, understanding what success means to them with an aim to ensure all suitable products and services are adopted and valued by customers and their contracts renewed.

Skills required for the Account Manager role:

- Be accountable for the CS&S Commercial & Retentions team delivering its financial

contribution commitments. Have a deep understanding of your numbers, and use

data to inform the decisions you make to inform and influence our stakeholders

- Drive a reduction in attrition by increasing customer retention through commercial

negotiation, product upsell and contract extension

- Take ownership of delivering success to our portfolio of medium-sized and SME

customers by being proactive you will help our customers get the most value from

their relationship with us through understanding and adopting new products and

services as well as providing insights to encourage them to meet their goals

- To be able to track and meet individual and team retention targets whilst maintaining

high customer standards and balancing workloads.

- Work closely with our customers' key stakeholders to understand what success

means to them and how our products and services underpin that success. Build

success plans that mirror our customers' goals and drive, measure and review


- Build relationships with a number of stakeholders within the team portfolio to aid in

delivering our goals of growing revenue, retaining customers and creating advocates

- Maintain a cadence of communication and regular reviews with customers

discussing trends, sentiment and success factors as well as identifying opportunities

for product and service expansion

- Make memories and create great customer experiences every time you meet or

speak with our customers, and always think about how we can make the customer

experience even better

- Partner with different groups in our organisation; sales, marketing, product and

support to drive targeted, data-led sales and marketing campaigns, customer

experience activities and feed back into our product and service teams

About You for the account management role

- Minimum 2-3 years' experience in a Retentions or Account Management (incl


- Good verbal and written communication and presentation skills, face to face and

over the phone - the ability to listen, understand, influence and inspire

- A positive and energetic, accountable and passionate individual that goes the extra

mile for our customers and makes sure they have a great experience overall

- The ability to adapt fast to a changing workload and when things don't go quite to

plan, and take responsibility for your own success

- Good commercial acumen with the ability to handle commercial negotiations with

medium-sized and SME customers

- To be able to effectively handle objections relating to account closures and attrition


- Experience of engaging with and developing positive and productive relationships

with stakeholders in our medium-size and SME customers and a track record of

managing commercial and/or technical escalations to successful outcomes

- To be able to manage expectations for queries that are resolved outside of the team

- The ability to use data to identify and quantify retention risks and take timely,

positive actions to mitigate those risks and secure those customers

- Ability to work in a fast-paced, multi-tasking team with the ability to manage

multiple workloads

Benefits of the Account Manager Role
  • Bonus Scheme
  • Employee Stock Purchase Plan
  • Pension
  • 26 Holidays with a further 8 for bank holidays, and this will increase within service up to a total of 30 days.
  • Life Assurance
  • Sickness Entitlement - up to 13 weeks, this increases to 26 weeks at full pay after you've been at the company for two
  • years.
  • Income Protection
  • Medical Cover
  • Employee Assistance
  • Glasses
  • Cycle to Work scheme
  • Educational Assistance
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