Position: Technical Account Manager
Location: Eynsham, Oxfordshire (OX29)
Hours: 09:00 - 18:00 (Monday - Friday)
Experience: Technical Account Manager, Account Manager, IT Support, Upselling, IT Sales, Customer Service
Thompson & Terry Recruitment are excited to be working with our friends and longstanding IT Support client, at an incredibly exciting time for their rapidly expanding and highly reputable IT support business. As part of their growth they are looking for an enthusiastic and intelligent Technical Account Manager to join their friendly team based in Eynsham.
As Technical Account Manager, you will regularly keep in close contact with all of your accounts to manage and sustain key working relationships, whilst providing a premium level of service to ensure ultimate client satisfaction. As part of this role, you will liaise with numerous stakeholders within other businesses, so stakeholder management is key.
Thompson & Terry Recruitment's client are very ethical and value-led and are therefore looking for a real people's person, who can offer impeccable customer service whilst being committed and commercially driven to hit their targets by upselling IT products to their accounts (this should be achieved through a consultative, 'fact-finding' approach).
The successful Technical Account Manager will also be the point of contact for lots of businesses who may require some help, so on occasion, will work closely with the technical team to resolve any issues to maintain relationships and grow accounts.
Thompson & Terry Recruitment's client is a very well established and highly reputable IT support business, with lots of exciting plans for growth, so a great time to join the business.
Our client are dedicated to providing a supportive place to work and as such, will offer candidates a genuine career path to really learn and advance their skills in IT support, whilst gaining hands on experience and mirroring senior colleagues to learn first-hand.
Thompson & Terry Recruitment's client also offer some great benefits including proven promotion opportunities, wellbeing programmes and discounts and perks to a range of services. But ultimately, the team culture and close-knit supportive nature of the team is at the heart of what they offer and instil within their workplace.
* Experience as an Account Manager, with a working technical knowledge
* Excellent communication skills, both written and verbally
* Commercially driven to hit targets and grow key accounts
* The ability and desire to understand complex IT issues with the view to provide a solution to every client
* Due to their relatively remote office, the successful candidate must hold a Full UK Driving license or live very locally
Thompson & Terry Ltd, trading as Thompson & Terry Recruitment are an Abingdon based recruitment agency specialising in placing candidates into jobs in Oxford and around Oxfordshire. We typically source candidates for Sales, Marketing and office administration jobs. No terminology used in this advert is intended to discriminate on the grounds of race, religion, gender, age or sex.
PLEASE NOTE: Due to a high volume of applications, if you have not heard from us within 5 working days, unfortunately, your application has been unsuccessful at this time