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First Line Analyst / Service Desk

Employer
Hays
Location
UK
Salary
Competitive
Closing date
6 Jun 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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First Line Analyst/Service Desk

£10.77 per hour, 6 month rolling contract, 37.5hrs/week, rotating shift 8am-8pm

This is an exciting opportunity to become part of a diverse and inclusive team working onsite in Milton Keynes. Our client supports companies on their journey to digital transformation. They deliver digital technology to some of the world's greatest organisations. They are a company where people matter. If you have a basic understanding of IT and would like the chance to develop in an onsite role with the support of a growing team and dedicated team leaders, please look to apply.

Training will be provided to use internal systems to log 1st line IT requests and tracking these through to completion. Customer service is key in this role as you will be dealing with a high volume of inbound calls. The role has a fast-paced nature with tight SLAs to meet so time management and attention to detail is needed. As well has the working alongside a supportive network onsite, performance related incentives are also in place at 3 and 6 months of the contract. If you are looking for more than a just a new role and want to be part of a team and develop your skills, please apply.

Duties and responsibilities:

Using internal systems, you will be logging 1st line IT requests, tracking these through to completion, while utilising Microsoft Office applications to perform other support and admin tasks.
Dealing with a high volume of inbound calls
Working efficiently to tight SLA's
Providing an exception level of customer service
What you'll need to succeed

Basic understanding of IT
Customer service
Good Time management skills
Excellent Telephone manner
Attention to detail Fast paced and proactive natureWhat you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
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