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1st Line Service Desk Analyst - German Speaking - Based in the office in Peterborough
I am working with a business in Peterborough who have recognised their teams and leaders within the business due to their service ability and leadership skills. My client can offer a long-term opportunity within technology, you will be at the forefront of service excellence.
Due to new a new contract, I am seeking a German speaking Service Desk Analyst to offer 1st line support to a variety of customers within a business to business team. Across a variety of hours including days (shifts) and night shifts.
Key responsibilities include;
Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
Proactively keeping Customers informed on incident or request status and progress.
Escalate incidents where a first-time fix is not possible to either 2nd line support or the relevant resolver group.
Adhering to Incident management procedures.
Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
Provide a point of technical escalation and expertise.
The successful candidates will have knowledge of IT platforms, equipment and applications, either through College or University. A genuine interest to build your career in IT, customer focused and happy to start on a temporary to permanent basis. Our client is happy to look at CV's from applicants with a solid customer service and/or sales background.
In anticipation of these needs, we are expecting interviews and start dates ASAP.
If these positions are of interest, please contact