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Account Manager

Pertemps Newcastle Work Based Learning
Closing date
1 Jun 2022

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Contract Type
Full Time
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I have an exciting opportunity to work with a world class leadership and management development company. They are looking for an exceptional individual to work with their clients as an Account Manager.For 13 years, they have been delivering leadership and management development programmes all over the UK and internationally. They are looking for the right people to continue the great work achieved so far, whilst also bringing innovation and product development to their organisation. The business has grown with some of the world's best-known brands exclusively through word of mouth and delivering the highest quality leadership and management development at all levels from first line team leaders to executive boards. They have already put over 300+ leaders through apprenticeship programme EPA with a 100% pass rate, over 98% achieving distinction or merit. They are fairly unique and have a fully employed team of professional specialist facilitators, quality coaches, functional skills tutors, administrators and leadership team. They never subcontract work out and maintain complete control over the quality of their products and services. The package available for Account Manager:• Basic salary of £30000 - £35000.• 22 days holiday plus public holidays.Purpose of the role of Account Manager:• Take responsibility for the completion of clients' programmes and taking the necessary actions to ensure the programme is successful and compliant. • Build and maintain professional relationships with clients and manage stakeholders effectively• Take responsibility for the day-to-day delivery of client programmes.• Create asana project templates for each programme to ensure programme mobilisation is tracked and reported accurately.• Liaise with client regarding mobilisation of programmes.• Regularly report to the Senior Account Manager on the progress of each programme and assess needed actions and follow up.• Collaborate with internal team members to ensure programmes are implemented and client requirements are achieved.• Report financial aspects of programme delivery to Finance Director to enable timely and accurate invoicing.• Interpret data and information accurately and present in an appropriate format for the audience.• Review trends across programmes and liaise with stakeholders accordingly.• Answer and action client queries professionally, accurately, and in a timely manner.Skills, Knowledge and Experience required for the role of Account Manager:• Experience working as an Account Manager ideally within the Work-Based Learning sector.• Up to date knowledge of Apprenticeships standards, funding, and government training programs.• Strong organisational and time management skills.• Proven track record in exceeding targets and customer expectations.• Adapt communication style to match client's tone of voice and culture.• Ability to interpret data and information accurately and present in an appropriate format for the audience. The ability to work at a fast pace in a demanding environment is essential. You will need to have a high level of capability and be able to show resilience and a desire to be part of a small business.This position is subject to an enhanced DBS check.This position is being managed by Pertemps Work-Based Learning. For more information, please contact Matthew Spencer on .
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