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Desktop Support Role - GLASGOW

Employer
Spring
Location
UK
Salary
Competitive
Closing date
22 May 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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IT Support Analyst

Rate - £170 a day
Location - Glasgow
Duration - 3 Months Initially
IR35 - Inside (Must use an umbrella company)

The principal duties and responsibilities of the post holder are to:
* Respond promptly to IT Service Desk requests and resolve problems for end-users. Work closely with the IT Service Desk Analyst and Senior IT Support Officer to ensure that service levels are met;
* Perform hardware and software fault investigation and resolution on ICT equipment within the GSA as requested;
* Provide support for projection, presentation and video conferencing systems and events;
* Assist with the implementation of ICT projects on a GSA-wide basis;
* Provide technical advice and assistance to ICT users in any aspect of IT services;
* Undertake technical maintenance for particular aspects of IT services eg, maintenance, application software maintenance, e-mail, internet services and security;
* Maintain appropriate documentation including recording progress and fault resolutions in the IT Service Desk, creating and maintaining IT procedural documentation and developing user self-service guides;
* Undertake evaluation of ICT hardware and software products;
* Deal with manufacturers and suppliers to resolve hardware and software issues;
* Keep abreast of developments in ICT, particularly in relation to HE information systems;
* Perform other related duties as assigned.

Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
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