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Compliance Customer Service and Administration Co-ordinator

Personnel Selection
Closing date
22 May 2022

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Contract Type
Full Time
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We have a newly created role available due to the success of our business for a Compliance Customer Service and Administration Co-ordinator. The role would suit candidates with a desire to build a career within the financial services sector who have existing customer service, complaint handling, compliance or administration experience gained in a financial services company or related industry sector. We can build upon your existing experience and offer a career rather than just a job as we provide excellent training. You will be reporting into the Compliance Manager within our growing and successful financial services business, specialising in the Buy to Let mortgage sector.

This is a great opportunity to build a career within the mortgage sector and is based in Fleet working the hours of 9am - 5pm, offering excellent benefits and an attractive salary of up to £25k. You will receive 25 day's holiday, non-contributory pension, private healthcare, life assurance and income protection. We can offer a hybrid part home/part office working arrangement once trained.

The main aspects of the role will be to carry out administration support within the Legal and Compliance department and provide a high standard of professional, efficient customer service to all contacts with specific responsibilities to:

Accurately understand and investigate complaints and respond to both the complainant and the Financial Ombudsman Service
The administration of the Conveyancers Panel including ongoing due diligence on conveyancers
Providing support to the Compliance Officers, Compliance Manager and Chief Legal and Compliance Officer as required.
Also, to help protect the business from fraudulent activity and act in a compliant manner at all times in line with regulatory guidelines and our policies and procedures.
Reporting to the Compliance Manager, the job holder will, after training, be responsible for: -

Supporting the Compliance Officers in:

Responding to complaints and investigating processes to prevent issues reoccurring
Producing monthly complaints MI for internal use
Reviewing conveyancers for admission to the panel and completing ongoing due diligence
Supporting both the Legal and the Compliance functions
Contributing to ad-hoc projects
Assisting in the monitoring of external developments which may impact upon the business
Carrying out ad-hoc research and preparing or contributing to internal reports
Developing and maintaining relationships with internal and external contacts and departments
Ensuring own work maintains department service and quality standards
Ensure complaints are investigated and responded to in line with policies and procedures
Respond to Financial Ombudsman Service requests within prescribed timeframes as and when required
Maintain the Conveyancing Panel including adding and removing firms, ongoing due diligence, and ensuring the published panel list is updated in line with agreed procedures
Support Compliance Officers with audits in line with the agreed plan
Handle internal and external queries and enquiries effectively, accurately, and professionally, delivering excellent service
Ensure records are updated and maintained in accordance within agreed policy and procedures
Work to agreed objectives, service standards and deliverables whilst adhering to company and departmental policies and procedures
To be successful you should ideally have an interest in a financial services career and relevant work experience from the financial services industry or a related sector. You should also have proven customer service, complaint handling, compliance or administrative experience that would be relevant to the role and be keen to learn and develop as we can offer study support if desired.

In return we can offer a salary up to £25k plus full benefits package, 25 days holiday, some hybrid working if desired and the chance to grown and develop your career within the mortgage sector.

Please submit your CV asap for immediate consideration
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