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Retail Senior Assistant Manager

Majestic Wine
Closing date
1 Jun 2022

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Contract Type
Full Time
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Are you a dynamic individual who wants to grow and develop in a company that's revolutionising retail?

Do you want to play a key part in motivating and developing a high performing team?

Do you have experience working in customer-facing roles and are passionate about putting customers first?

If you answered yes to these questions, Majestic Wine would love to hear from you!

Our Proposition

Majestic Wine stands apart from other retailers due to our extensive range of quality wine, our approach to selling it and our expert people - Majestic's greatest asset! We offer wine tasting in store every day and the expertise of our teams ensure a strong customer focus. All these things come together to make us unique and give us the extra personal touch we're so proud of.

The Role

Do you love how it feels to help customers discover new products that they will love? As an Senior Assistant Manager you will join the Haslemere team! You'll be driving GP growth in your store through market-leading customer service and leading your team with passion and energy!

Majestic is dedicated to delivering a customer experience that's unlike any other - because you simply can't taste wine online! It starts with you discovering customers' needs. And with the support of your store team members, you match those needs with the right products.

Every day is an opportunity for you to turn another wine lover into a loyal Majestic customer.

Key Responsibilities:

At Majestic Wine our Customers are at the heart of everything we do. In this role, you'll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

Maintain outstanding store condition and visual merchandising standards

Independent management for the store in the absence of the Store Manager

Respond to all customer complaints and comments in a timely manner

Manage and motivate the team alongside the Store Manager, to increase sales and ensure efficiency in your store

Ensure Customers get the best shopping experience in-store, delivering market-leading customer service at all times

Can prioritise and be efficient with your time so you can spend more time with our customers finding wines they'll love

Maintain outstanding store condition and visual merchandising standards

Overall management of the team in the absence of the Store Manager

Ensure high standards for quality, customer service and health and safety are met

Update colleagues on business performance, new initiatives and other pertinent issues

Respond to all customer complaints and comments in a timely manner

Sharing product knowledge with customers and with the store's team members

Offering our customers a VIP service by proactively contacting them with our best deals

Completing commercially viable rotas

Making sure items are on the shelves and displayed attractively and priced accurately

Knowledge & Skills Required:

Experience of leading and developing a team in a fast-paced environment within retail, hospitality or a similar customer-focused industry

Desire to increase your wine knowledge

Wine knowledge is beneficial but not essential

WSET Qualification is beneficial but not essential

Excellent time-management, delegation and problem solving skills

Customer focus and excellent communication skills to provide your colleagues with feedback to help develop themselves and the store

The energy to support and motivate the team in the absence of the Store Manager

Determination to complete every to-do list on time, your store hit targets and maximise productivity

Experience monitoring, managing and improving key performance indicators

What is in it for you:

* Up to 20% staff discount

* The chance to become a Majestic Business Partner; run your showroom and team like it's your own business and reap the rewards!

* Fantastic incentives that take you around the world to explore our different vineyards

* Uniform provided

* A contributory Company Pension Plan

* Life Assurance (Worth 3 times your annual salary).

* 29 days holiday, including public and bank holidays.

* Career development opportunities - we are passionate about nurturing our internal talent!

About Majestic

Majestic Wine is the UK's leading specialist wine retailer. Majestic was founded in 1980 and, alongside its Commercial and French divisions, had a turnover of over £300m last financial year.

Alongside strong growth in multi-channel sales, Majestic believes there is still a key role for a retailer that is loved by customers and loved by suppliers. We pride ourselves on our enthusiastic, knowledgeable and friendly people, who, working as part of a close-knit team deliver exceptional customer service in a vibrant and fast paced retail environment.

In August 2019 Majestic announced it will be continuing its story under new private ownership and was purchased by US investment firm - Fortress. The sale included the Majestic brand, stores, website, Commercial and our French division.

Fortress are now backing the vision for the future of Majestic and they see a lot of headroom for growth. The investment group pointed to Majestic's 'strong cross channel journey, expert staff and widespread brand affection' when deciding to buy the business from its PLC status.

Job Specifics:

Contract: Permanent

Hours: Full time
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