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IT Support Engineer

Richmond Square Consulting Ltd
Closing date
1 Jun 2022

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Technology & New Media
Contract Type
Full Time
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IT Support Engineer
Farnborough, Hampshire (1-2 days remote / WFH options per week)

IT Support Engineer required by a fast growing and cutting-edge design & technology company based near Farnborough, Hampshire. The IT Support Engineer will work on exciting projects utilising cutting-edge design and tech, and provide 2nd and 3rd line across Windows Server, Azure, O365, VMware and Linux OS / platforms.

Not only will the IT Support Engineer join a rapidly growing cutting-edge design & technology company, but they will also benefit from:

* Starting salary of £50,000 - £60,000 per year

* 9am - 5pm, 35 hour working week (no weekend work)

* 25 days annual leave plus Bank Holidays

* Bonus scheme, Pension scheme, Life Assurance, Private Medical, Income Protection

* Professional Training & Development opportunities

* Company events & social hours, Secure onsite parking, Onsite cafe and restaurant, Onsite gym facilities

* Friendly and supportive team that will encourage growth and development

A few details about the role
As an IT Support Engineer for my client, you will have a varied, exciting and challenging role, and your responsibilities will be very much project dependant. However, typical responsibilities are very likely to include:

* Maintain, improve and secure my client's multi-classification, virtualised, collaboration and development environments.

* Work with IT infrastructure colleagues to improve my client's 'Secure by Design' capabilities, internally and across its projects.

* Provide Infrastructure support to my client's public cloud SaaS offerings (Office 365) as well as project-based systems (public, private and hybrid clouds) in implementation and support lifecycles.

* Deal with 2nd & 3rd line support queries from a geographically dispersed user community.

* Perform maintenance tasks on the infrastructure through change control.

* Assist with monitoring and management of my client's, and project-based ticketing and alerting systems for new changes and security alerts.

* Triage monitoring alerts and perform appropriate action.

* Maintain monitoring components in line with infrastructure developments.

* Ensure all systems are patched in line with provider recommendations and my client's security policy.

* Quickly and accurately assess impact of incidents, initiate return to service and ensure follow up actions are completed.

* Identify trends and problems and plan changes to improve stability and performance.

* Maintain cutting edge knowledge and skills in the design and build of secure public, private, and hybrid cloud and network technologies.

* Develop personal knowledge through study/research toward vocational certifications in relevant technologies/vendors.

* Advise customers and project teams on infrastructure and support aspects.

* Cascade knowledge through knowledge articles for the team and wider organisation.

* Security Clearance to SC Level - current, lapsed or eligible

What you will need
Unfortunately desire alone is not enough. You will also need key skills in:

* Windows Server 2016+ administration/Azure/Microsoft 365 administration

* VMware vSphere/vCenter, Linux (CentOS/RedHat/Ubuntu), PowerShell

* End-user support (both desk-side and remotely).

* EUD provisioning, maintenance, patching and hardening

* SSO - concepts and operation

* Understanding of working in protectively marked environments

* Any experience with DevOps, Docker, Kubernetes, Apache (Nifi, Kafka) would be a nice to have, but non essential

If you feel that you are the IT Support Engineer for the role, then please apply via the link or contact me through LinkedIn, or our Richmond Square Consulting Ltd website.

Best regards,

Toby Borrow
Richmond Square Consulting Ltd

Alternative job titles: Infrastructure Support Engineer, Support Analyst, IT Technician, 3rd Line Engineer

Key words: Windows, Microsoft, MS, Office 365, O365, Cloud, Azure, Linux, VMWare, DevOps, Security Clearance, Security Cleared, SC level
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