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SC Cleared IT Service Delivery Manager

Employer
Click Digital
Location
UK
Salary
Competitive
Closing date
1 Jun 2022

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Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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We are recruiting for an SC Cleared (Current) IT Service Delivery Manager on contract to work predominantly remotely however office base will be Corsham, Wiltshire for a leading Defence & Space organisation.

As one of the world's leading providers of managed secure communications, our client are responsible for customers' time and mission critical communications. In short, everything they do up there in space is to enable them to accomplish their goals down here on Earth providing global fixed and mobile secure communication services to governments, militaries and security forces.

Reporting directly to the Head of Service Growth, the Service Development Manager's mission is to maximise order intake through incremental business from existing contracts, mainly within the public sector.

Accountabilities/Responsibilities

* Prepare and develop offers for new services which is achieved by managing Client's response to service requests from customers and includes the development and coordination of inputs to the Service Proposal, as well as running review meetings, supporting the presentation at internal risk management meetings.

* Follow extant processes, while also working to continuously improve the organisation's effectiveness and efficiency in how they responding to customer requests.

* Work with the colleagues to support the early identification of business opportunities, using our opportunity management tools

* Lead Clients response to customer requirements for incremental business

* Produce, communicate and deliver plans to meet the requests

* Coordinate the commercial, financial and technical inputs to the Service Proposal

* Organise and run internal and customer-facing reviews

* Ensure that all tasks that require action by a member of the wider Multi-Functional Team are completed On Time' and On Quality'.

* Prepare and support presentation at the risk management review

* Identify and implement continuous improvements to the way the department operates

* Support the department with performance analysis and departmental reporting.

* Facilitate meetings and draft minutes of meetings and reviews for formal release

* Ensure Service Level Targets (SLT) agreed with internal and external suppliers are met

* Represent Service Development at specifically identified meetings and workshops

* Manage Service Development responsibilities through the appropriate tools

* Compile and deliver management reports, as required

* Forecasting future order intake and generate order intake for Clients Secure Communications, in consultation with Service Management

* The review and improvement of service delivery processes and procedures

* Maintaining and improving customer satisfaction through the timely delivery of appropriate Service Proposals

Required skills

* IT Service Management, for example IT Infrastructure Library (ITIL) Version 3 or 4 at the Foundation level

* Project Management, for example Association for Project Management (APM) Project Fundamentals Qualification (PFQ), Project Management Institute (PMI) Certified Associate in Project Management (CAPM), or similar

* Bid Management, for example Association of Proposal and Bid Management Professionals (APMP) and Shipley bid management techniques.

* Forecasting future order intake and generate order intake for Secure Communications, in consultation with Service Management

* Persuasive: the ability to influence internal and external stakeholders to achieve a business goal

* Analytical: the ability to interpret and understand the impact of a customer's request

* Communication: the ability to communicate with all types of internal and external stakeholders using a range of mediums, including verbal, electronic or presentations

* Creative: the ability to create meaningful customer-focussed offers

* Organised: the ability to plan and execute a project to deliver the required output

* IT literate: including the ability to operate Microsoft Office, especially Excel, PowerPoint and Word.

* Knowledge and Skills: You will be knowledgeable and have experience in:

This is an umbrella contract, The role is Inside IR35
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