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1st / 2nd Line Support Role - London - Banking

Employer
GCS Ltd
Location
UK
Salary
Competitive
Closing date
1 Jun 2022

View more

Sector
Technology & New Media
Contract Type
Permanent
Hours
Full Time
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1st / 2nd Line Support Role - Liverpool Street (London, Zone 1) - Banking

Global bank based in Liverpool Street looking for a positive 1st / 2nd line support engineer with a can-do attitude.

Role - 1st /2nd Line Support Role

Duration - 6 months

Rate - Up to £23.91 per hour (inside IR35)

Location -Liverpool Street (London, zone 1)

Main Duties:

Provide cover to support contact number, answering calls, creating tickets, and escalating as required.
Provide support to walk-up and email requests, dealing with tickets and escalating as required.
Administer various IT environment (i.e. PC build and configuration, Application software, SCCM, Printing)
Liaise, coordinate and monitor the escalation to 3rd level support groups.
Provide primary support to video conferencing environment.
Perform daily checks of office printer environment, logging tickets and escalating to 3rd level resolver groups when exceptions are identified.
Perform daily checks of conference and meetings rooms (including VTC rooms), logging tickets and escalating to 3rd level resolver groups when exceptions are identified.

Other tasks:

Support of Systems infrastructure team when requested - Core systems infrastructure comprises Lenovo/HP/Dell workstations and
HP/Cisco Blade Server technology running Windows OS, EMC, SANs, Avaya and IPC telephony systems and Cisco Networks.
Workstation hardware and software build
To have a very good knowledge of infrastructure and to be able to support and enhance that infrastructure through the use of industry standard management tools.
To be able to build new workstations to requirements specified by other team members.GCS Computer Recruitment Services is acting as an Employment Business in relation to this vacancy
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