SummaryFundraising Events is an important area of growth for Diabetes UK's Engagement and Fundraising Directorate. We have seen some great successes in our Diabetes UK bespoke challenges both in terms of acquisition and fundraised income over the past few years which has enabled us to grow the Fundraising Events team. These bespoke events include One Million Step Challenge, Swim22 and UK Wide Cycle Ride. It is an exciting time to join what is a busy, successful and growing Fundraising Events Team as we take the opportunity to capitalise on additional investment to keep growing our challenges and improving the experience we offer supporters.Interview Date: Thursday 26 May 2022 (face-to-face in London, E1 1FH)What we can offer you: Generous annual leave starting at 25 days plus bank holidays, increasing to 30 days in your first 5 years here. Pro rata'd for those on part time hours or fixed term contracts.Generous pension provision, life assurance and income protection insuranceA Cash Healthcare Plan (giving you up to £1,600 towards a range of out-of-pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)Early finish Friday and agile workingDiscounts on gym membershipEmployee assistance programme to give you support on any issues that come up in lifeAccess to Remote GP, physiotherapy, mental health support, and much moreAnnual Season ticket loan (after successful completion of your probation period and for contracts that are permanent or over 12 months if fixed term)Home office season ticket (to help you spread the cost of any equipment or furniture you wish to purchase)Excellent Family-friendly and Carers policies, e.g. generous maternity, paternity, and neo-natal policies - considerably higher than statutory leave and payCycle to work scheme (after successful completion of your probation period and for contracts that are permanent or over 12 months if fixed term)Very active social scene including sport teams, gardening and other activities which we are delighted have continued remotely during the pandemic We have a variety of well-being sessions throughout the yearMain ResponsibilitiesThe post holder will be the first point of call for events fundraising enquiries and will work with the Fundraising Events Managers to provide our fundraisers and supporters with the advice and support they need to maximise their fundraising potential. We are committed to offering an excellent experience to all of our supporters and this role will be integral to making sure we are best placed to support our event participants through their fundraising and training journey with Diabetes UK.Ideal CandidateThe successful candidate will be a confident, conscientious team player, with excellent customer service skills, who is quick to learn, highly organised and a proactive problem solver. Willing to be committed to developing customer care and team processes is key. They will have worked in a customer service focused administrative role in the charity sector and will have experience of working to tight deadlines across multiple tasks/events. They will have experience of working with JustGiving reporting and fulfilment houses.