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Online Community Assistant

Alzheimer's Society
Closing date
22 May 2022

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Contract Type
Full Time
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Online Community AssistantContract Type: PermanentLocation: FlexibleSalary: £20,872 - £22,143 actual per annum (depending on skills and experience) (+ London Allowance of £3,600 if applicable)Working Hours: 35 per weekClosing Date: 15 May 2022Interview Date: 25 May 2022 via Zoom or TeamsAre you passionate about peer support? Do you have experience in bringing people together using online communities?Do you want to be part of a community that makes a powerful difference to others? Are you a great listener, able to make sound decisions, and committed to delivering a high quality digital service?Yes? Well, we would love to hear from you!We're recruiting for a full-time role (35 hours) including working hours at weekends, with an option to discuss work location and flexible working patterns to balance the needs of the applicant and the service. This role involves occasional travel to meetings, training, and events (as mentioned in the job description).About the roleOur online community provides vital support for people affected by dementia. It's a safe space to ask questions, share experiences and get information and practical advice about dementia. It's a place where compassion and understanding are vital. It's open 24/7 and is free to access.You will support the effective operation, promotion and evaluation of our online community and work closely with the team. You'll help run the Dementia Talking Point (online community) service in a way that supports service users and minimises reputational risk to Alzheimer's Society.A key part of your role will be to support the service (including working hours at weekends) by handling email enquiries, moderating user content, handling safeguarding concerns, supporting volunteers, and keeping a watching brief on activity.You'll have the opportunity to lead on a project related to the operation, promotion, evaluation or development of the Dementia Talking Point service. You'll support other projects and areas of work to keep the service running smoothly, amplify the voices of our community, and demonstrate the value of the service.This role will give you the opportunity to join a supportive, dynamic, and committed team of volunteers and employees. Together, we work collaboratively to deliver a high quality digital service which supports thousands of people with dementia, carers and their families.About youYou'll have experience in supporting or moderating online communities. You'll be able or willing to work independently, and able to handle a varied workload. You're a good decision maker, knowing when to handle an issue directly, when to wait, and when to escalate or collaborate with others.You are a supportive and empathic person, able to adapt your communication style to meet the needs of the person or the task. Ideally, you'll have experience managing email enquiries, know how to prioritise queries, handle issues sensitively, and escalate when required.You'll understand the requirements of a service aimed at supporting vulnerable people and be mindful of the importance of safeguarding policies and processes. You'll be willing to learn how to support vulnerable service users who may need further support or be at risk of harm.You will have experience in working collaboratively as part of a team and ideally have experience in working closely with volunteers and other employees. You'll have a good working knowledge of digital meeting and communication platforms like Teams and Zoom. You'll be methodical and pay attention to detail. You'll be comfortable reviewing your own work and seeking support if needed.Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.Additional InformationPlease note, that for home-working roles, we require a reliable WiFi connection and a minimum 10Mb/s broadband. For our home-working employees, we currently offer a home-working allowance of £26 pounds a month (full-time).Alzheimer's Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.Please note: Some of our roles may require a criminal records check. You can find our policy here.Ref: 132 585
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