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Supporter Care Manager

St Mungo's
Closing date
22 May 2022

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Contract Type
Full Time
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Are you an experienced Supporter Care Manager looking for a role in a growing Fundraising team?

About the role

We have an exciting opportunity to join our growing Data Insight and Supporter Care team as Supporter Care Manager. At St Mungo's, we believe that people can, and do, recover from the problems that cause homelessness and we continue to work harder than ever to support an end to homelessness and rough sleeping for good; our new and existing supporters are a vital part of this goal.

Working as the Supporter Care Manager you will lead the Supporter Care team to ensure that exceptional care and attention is provided to all existing and potential supporters and other members of the public. You will ensure accurate, efficient and compliant recording of data to maintain up to date records for analysis and reporting and maintain and develop effective processes and policies.

Working with colleagues across the fundraising team and the organisation you will build collaborative working relationships and ensure continuous improvement. You will provide supporter care guidance on best practice and have the opportunity to contribute towards organisational strategy.

About you

We are looking for a proactive leader with great communication and networking skills; you will also have the ability to manage a busy and varied workload. Your attention to detail and experience of managing a team in the sector is as important as your experience of dealing with customer enquiries, requests and complaints and implementing best practice and guidance.

What we offer

Flexible Working and Pension

We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.
St Mungo's contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

Excellent Development and Growth Opportunities

We hold Investors in People Gold accreditation - one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo's is a great place to work.
We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

Equality, diversity and inclusion are central to the organisation's values and how we work.
We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

What we do

At St Mungo's our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 - 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

How to apply

Visit the St Mungo's careers page and click the 'Apply Now' Button at the top of the page to submit your CV and supporting statement online.

To view the job description and guidance on completing your application form, please click on the 'document available' tab at the top of the advert page on our website.

Closing date: 10am on 16 May 2022

Interview and assessments on: 19-20 May 2022

Please be advised that all appointments will be made on St Mungo's current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.
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