Account Manager

LOCATION: Wiltshire

SALARY: £22,000 + Bonus

JOB TYPE: Permanent full time - Hybrid option

Reporting to the Senior Account Manager, the Account Manager will be responsible for managing a growing portfolio of existing and lapsed accounts whilst delivering improvements in service levels and volume and gross margin.

Key Responsibilities:

• Responsible for improvement of customer revenue, volume and gross margin through the application of Company business tools and guidelines, in line with guidance from Management.
• Provide timely designated reports and information as required by larger customers.
• Carrying out regular customer surveys regarding department performance and account management
• Point of contact for customer complaints.
• Ensure KPI's are achieved
• Work collaboratively with colleagues throughout the business.
• Deal with queries, and exhibit the highest standards of customer service at all times.
• Ensure KPI's are achieved
• Maintain appropriate level of product and system expertise, including knowledge of products, procedures, service and systems.
• Embrace a health and safety focused culture..

Essential Skills

• Account Management experience
• Full UK driving license
• Strong computer skills (Word, Excel, Outlook)
• Strong interpersonal and communication skills
• Ability to work effectively within a team and independently
• Be experienced in building relationships to secure repeat business
• Have the ability to work using your own initiative
• Have the ability to build professional relationships with a wide range of customers.
• An ability to drive business forward.

Desired Skills

• Background in sales would also be desired